Business ProfileforEL Jalisciense Mexican Restaurant

One star is too good for this place. We've been coming here for years but holy cow what one bad experience can do. In order of issues: 1. Never got appetizer even after a reminder to a separate server. 2. Server said to my daughter twice she didn't ask for red sauce on her burrito when we know she did. 3. When food arrived I asked to take the appetizer off the ticket, the server said we never order one. 4. Two of the three plates of food were cold. When we brought it to the attention of the server he asked if we wanted it remade. 5. The server was laughing when walking away. 6. I went to the front to seek a manager and our server was the only employee in sight so I asked him and he asked why and shook his head laughing. 7. Took several minutes for the manager to arrive and he was very nonchalant about the whole thing and even insinuated that the food wouldn't be cold. 8. At this point we said we just want to leave and the manager said we have to pay for the third plate of food which hadn't been eaten due to the amount of issues we had and lack of care to resolve them. He said we had to pay and walked away. 9. I expressed that eating out is more than just the food, it's the atmosphere and customer service we receive. The manager didn't care...said we got to pay. NEVER AGAIN WILL WE STEP FOOT IN THAT PLACE AGAIN.