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Complaint Details
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Initial Complaint
04/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Gave a deposit to order an auto part. An employee canceled that order. Was told it was re ordered. Each time checking weekly when part will arrive, given the run around and they ultimately stopped giving updates. The owner gets hostile and aggressive when questioning where the part is in shipping. Still have not recieved part nor resolution when asking for refund since part has not come, nor do I believe it was ordered. They will not provide the information that it ever was ordered. With threats coming from the owner I chose not to confront him and need help. Have all documentation of who and when I talked to them along with a second opinion letter and inspection from a separate shop showing that this part was never installed like the owner claims.Business response
05/16/2022
*********************Business response
05/16/2022
************ brought in his jeep on 7/20/21 asking for us to call his insurance company to make a claim the brakes had caught on fire. After inspection I could not make that claim because it was false. We did order a kit for him for a rear disc conversion, unfortunately shipping during covid has not been easy. He and his wife were told it would take time to receive the parts. He still called at least twice a day for updates, at one point he and his wife came in and were very vulgar and asked to leave. A couple days later I called customer and told him i would do his rear brakes back to factory the parts included brake drums shoes wheel cylinders and hard lines which had to be built to fit and a proportioning valve. ************ picked up a working vehicle from us and didn't pay for that repair. A week later he disputed the charges and got all his money back and still never paid for the brake work that was done. I've tried calling him on several occasions and he would never answer even when he was left a message. We will do nothing else for this customer EVER AGAIN. In my opinion he is just trying to pull a scam.
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Contact Information
3235 Odeon Way NW STE 130
Kennesaw, GA 30144-1196
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.