ComplaintsforKennesaw State University
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I applied for the PhD in Computer Science for Fall 2022 at Kennesaw State University and got accepted to this program. In their website, they mentioned the program is 60 credit hours for people with Master's degree and 72 credit hours for people without it. I have two Masters degree in the same field and had an impression that it will be 60 credit hours for me based on the information provided on their website; so, I applied for it. However, when I got the offer after submitting all the requested documents, it was mentioned 72 credit hours in my offer. Then, after spending a lot of time and energy, communicating with so many people in CS department for several times, they removed 60 credit hours from their website and the graduate admission department confirmed it through email that this information were incorrect. As a result, I decided to withdraw from this program before the withdrawal deadline. I spent $499 (including $60 application fee, plus evaluation fees, transcript fees and so forth) to apply for this program as it was mentioned it is 60 credit hours with the Masters degree before I apply.I tried to contact them and they were not willing to refund my money. I appreciate BBB to help me get my refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.