Business ProfileforPhobio, LLC

BBB has received the following information from Phobio, LLC outlining their trade in process:


'When you create a trade online, you'll get a quote for the maximum value payable for that
device model in the physical and functional condition you select. It is important to make sure the
device and the condition you declare are accurate to ensure your quoted value is correct and
will not need to be adjusted later. Trade-in quotes are valid for 21 days, and the payment
methods offered are specific to each trade-in program.


Phobio sends you a prepaid shipping label and packing materials designed and tested to ensure
the safe shipment of your device to our inspection facility. You are provided detailed device
preparation instructions and tracking information to guarantee safe and timely delivery of your
trade to Phobio. We do not recommend using concierge services, drop boxes or other shipping
alternatives.


Upon receipt, every shipping kit is inspected for indications of transit damage and the package
contents are verified. Devices are powered-up and connected to an analytics system to confirm
data erasure, verify the device model and test internal functionality.


Once verified as erased, functional and free of activation locks, our inspectors test each device's physical components and look for damage to the screen or housing.


When inspection is complete, you are notified of the results and status of your payment. If your
trade value offer is revised due to being received late or because something is found during
inspection that doesn't match what you originally reported, we will notify you immediately via
email so you can decide whether to accept the revised offer or request that your device be
shipped back to you free of charge.


For more information, please visit https://www.phobio.com/help-info and if you have questions or concerns, please call us at 855.750.4107 or email us at [email protected] so we can assist you.'