Customer ReviewsforPhobio, LLC

******** uses Phobio for their trade in program. The ******** site let me set up the trade for a miniscule $5 for each of the two phones I was trading in. Had problems with shipping of boxes by Phobio but I finally got them and sent the phones. After receiving the equipment, Phobio informs me that my model is not eligible for a trade in and the value is ZERO. So even after ******** let me set it up, Phobio got my phones and gave me back ZERO. I could get more donating them to charity causes. I emailed their support and no one was interested in the least with helping me. Don't use this company. Donate your old phones to charitable causes. Someone will get use from the phone, you will get some value, and Phobio won't be able to steal your phone for no trade value.

Hi ***! We hate that youve had a horrible trade-in experience. We can totally understand your concerns. When a customer selects a model for trade-in and they send in a model that is ineligible, it will result in a $0 revision. Motorolas site requires all customers to select their trade-in phone to receive a discount for their order with the understanding that model will be sent in. Unfortunately, we had to deliver the bad news that your model could not be accepted. We know this makes us seem like the bad guys. No one wants to hear bad news after going through a process expecting everything to work out as intended. Luckily, if this happens, customers can request to have their phone returned at no cost. We do not keep them unless told to do so by the customer. Even though the incorrect model was selected, it highlights the importance of how the program works and its imperative to make sure youre choosing your correct model. We appreciate your continued feedback to spread awareness of your trade-in experience so others are aware of how to avoid this outcome.

************* Got the original quote for my device and they sent the shopping kit to the wrong address. By the time I got my replacement kit, a month had passed. They did NOT change the "due" date even though the error wasn't mine. They reduced my original quote from $240 and now want to give me only $30, for an iPad in PERFECT condition. Nice scam they have going- give a fake quote, get the device, rip off the customer the re-sell the device.

Hello *****. We're sorry your trade did not work out as expected. Your trade was created on 4/8 and your trade quote would expire on 4/29. We shipped the shipping kit to the address you used to create your trade-in. After contacting us on 4/18, you confirmed that the address was entered incorrectly. As you may understand, we will not know this unless we are contacted. A new shipping kit was delivered in five business days on 5/1 after you provided the correct address on 4/24. You contacted us again on 5/13 inquiring about the status, saying you dropped it off for shipping weeks before. *** tracking showed it was dropped off with them on 6/4. At that time, we explained that the trade had already expired, but we can still accept your trade, but the value may not be the same. Upon receiving your trade for inspection, we found display issues, which resulted in a lower value. Luckily, with our trade-in program, you can decline the new offer to have your device shipped back at no cost, which is what you selected to do. If we receive your device within the ****** trade quote period and it matches that your device is in good working condition, we will pay the amount originally quoted. Unfortunately, this did not happen in your case.

Shady company was offered $240 for my under 1 year old OnePlus 10pro. Phone was in perfect condition. Always in a case. Phone bought directly from OnePlus. After I sent phone in I received a laughable re-quote. They stated there was damage on the display which there wasn't. The phone was still under the 1 year warranty. If there was anything wrong with the phone I could have sent it in to OnePlus for free for repair or free replacement. They only offered $80. It's Oneplus' loss since I have emailed them i will never buy a phone from them again...

****************, We're sorry you are unhappy with the final trade-in value for your phone. Unfortunately, your phone showed significant screen burn-in, so we could not offer the original amount offered by OnePlus. Whenever a customer does not want to accept the revised quote, we can ship their device back to them at no cost. In your case, since accepting the revised quote, your phone can no longer be returned, and you will receive your payment. We wish you the best *****!

I purchased a new device from ******** Mobility LLC., (motorola.com) and I used their electronics device trade-in program (provided by Phobio, LLC) to reduce the final cost of my new device. I was offered $100.00 USD for the trade in of my old device and upon receipt of my my old device, ****************, sent me an e-mail stating that my offer was declined and that my old device was being returned to me.After reading reviews from other consumers, I suspected that my device was damaged in transit and/or by Phobio, LLC. However, upon receipt of my returned old device and with the exception of some dirt and smudges and the adhesive from an affixed sticker, it was in the same condition as I had sent it to them. I messaged them (Phobio, LLC) in regard to my offer being rejected and I received no response.On that day and after performing a simple investigation, I discovered that the trade-in value of my old device had dropped to $35.00 USD.I reached out to ******** Mobility LLC, in regard to this matter and informed them of my discovery and they had no answer but to provide me with a return shipping label for my new device that I had purchased from their website. Needless to say, but that the failure to honor offers made to consumers is clearly a bad business practice and I strongly recommend that any other consumer refrain from doing business with this company, Phobio, LLC.

Hello *******. Unfortunately, we could not find a trade-in or any contacts with our support team for you with the information provided in your review. Please contact us at ********************************** with your trade confirmation number if further assistance is needed.

I shipped my iPhone on September 28th, 2023 and it was approved to get a $70.00 ****** gift card and I received an email on October 5th, 2023 it processing for delivery. Its now November 1st, 2023 I have yet to receive the gift card.I email and phone support @ Phobio and no response. I also Emailed CEO ******************************* and no response.This is my tracking information This is quite disappointing they quick to *** the shipping box and give you 7 days to ship. They should be able ship or email the gift card within 5 business days.

Hello Angellika. We're sorry that you have not received your payment. Since you signed up to receive a physical Shop Card, those are delivered in 15 days via ***** We don't see that you contacted our support team at *********************************** Please do so if you are still unable to locate your Shop Card. 

Did not respond when ask about update on balance left on my trade in. Phone number said "we do not have customer service available by phone, please email". I emailed and never heard back. When customer service is your main job and you don't do that well, what kind of company are you?

Hello ***** and ******! Our Support Director personally responded to your previous email in September as well on 1/17/23 regarding how to view your Apple Gift Card balance. If you are having trouble locating our emails to you, you can view your balance online at *************************************.