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Business Profile

General Contractor

Installation Made Easy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Reviews

This profile includes reviews for Installation Made Easy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Installation Made Easy, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.22

    Average of 57 Customer Reviews

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    Review Details

    • Anna M

      Date: 04/03/2025

      Anna M

      Date: 04/03/2025

      If i could leave less than 1 star i would. This company is awful, they do not stand by the subpar work that their installers provide. Almost a full year to get floors done the right way. Run if you hear their name! And they are affiliated with Floor and Decor. If you find flooring at Floor and Decor do not use their installers because they come from this company but yet that is not disclosed!

      Installation Made Easy, Inc.

      Date: 04/09/2025

      Upon being made aware of the customers service issue, we initiated our service process and made contact with the customer. The customer immediately provided all requested information to allow us to start our investigation. Unfortunately, anytime there are concerns with a complex home improvement project, it takes time to both identify the root cause and to remedy. We continue to actively engage with both the contractor and the customer and remain committed to finding a positive resolution as quickly as possible.

    • Cra C

      Date: 02/04/2025

      I am beyond frustrated with Installation Made Easy. From the moment I reached out to them, my experience has been nothing short of a nightmare. After having flooring installed, I noticed that several transitions were done incorrectly. Their installer came back to fix them, but not only did they fail to correct the issue, they left the job worse than before. Whats even more frustrating is the complete lack of support from their customer service team. Initially, I was told my project was still under warranty, and the team was "100% glad to help." However, after speaking to multiple agentsBarbara, *****, ****** ****** ******* JaylinI was constantly strung along with promises of callbacks that never came. I even left several messages on the supervisors line, but never received a return call. Its clear that they have no intention of actually resolving the issue or taking responsibility for their contractors' poor work.What makes this situation even more infuriating is the lack of communication and responsiveness from Installation Made Easy escalation to managers. The level of customer service is appalling. Ive been patient, but it seems like no one at this company cares about resolving my issue or taking responsibility for the shoddy work their contractor has done. Im left with a floor thats still not right, and no help in sight. I strongly advise anyone considering using this company to think twice. Do yourself a favor and avoid the headache.

    • Brianna V

      Date: 12/16/2024

      Brianna V

      Date: 12/16/2024

      Horridly run business at their satellite locations. We live in *******, **, and had a shower installed back in the spring of 2024. This is the SECOND time we've had to call them out due to a leak in our ceiling from a faulty installation. Every single time they have had to come, whether for installation or repair, they will give us a time and not show up. Or show up hours later. This is competely unacceptable, seeing as how we've shelled out $10K on this shower. In addition, the original installation didn't have the elements we asked for (bench, second recessed area, etc). I've called the company, but you can only leave messages. Not sure what else to do. The fact that these companies can take so much money on a shoddy job, and then not respect people's time and PTO is appalling.

      Installation Made Easy, Inc.

      Date: 12/19/2024

      Customer called on ***** to open a service claim for her installation concerns, we have her provider addressing the her concerns.

    • Liz N

      Date: 10/02/2024

      I apologize for NOT writing this sooner, but I must voice how terrible this company treats their customers. ************* has this company available for their labor. I reached out and arranged to use them to lay a luxury vinyl floor in my home. They were tardy the first day and one of the 2 workers never left the truck to help. The lunch break turned into hours. the second day, he brought a different helper and she seemed to work. The ************* shopping list of supplies was incorrect, so I had to leave them alone in my home to go to ****** for the correct items. The job was finished and seemed okay. I had to empty all closets for the floor work to be done. I noticed a monogramed bathrobe was missing. I had one closet emptied into a bathtub and realized when putting the clothes away it was missing. I waited a bit before called the company hoping I was mistaken. There was also a piece of tile chipped in the process from a hallway. The customer service person, named *****, accused me of making up the bathrobe story and said the chip was already there (I sent a photo of the chipped tile). I knew the bathrobe was stolen and I would never get it back but I wanted them to know. She was very rude, ugly, and accusatory to me. She sent someone out for the tile and he filled it in with grout that doesn't even match. Their policy is to send the original person to fix the error. Not surprisingly, the man that laid the floor was no longer with the company.I would never recommend this service!

    • Mark R

      Date: 09/27/2024

      Mark R

      Date: 09/27/2024

      This is a terrible company. They do not return calls or emails.

      Installation Made Easy, Inc.

      Date: 09/30/2024

      We do not have a customer listed un **** **** or even under his email address, we would be happy to research more if we had additional information to help out with his concern.

    • Judy C

      Date: 08/10/2024

      Beware-We are 30 days into a failed bathroom restoration. They "finished" our ************* found many ************************ along with two cracked tiles. When we complained my wife was told she was being nit picky & unreasonable. They have dragged on for 3 weeks repairing their mistakes & we can never get a schedule on when they are coming. They have canceled ************ and absolutely nothing has been done to any kind of completion. We are still sitting here with a bathroom that cannot be used with paint & skim coat on everything.

    • Patricia R

      Date: 08/02/2024

      This company has terrible customer service, especially **************** who should not be working with the public in any capacity. So far, working with them has been a horrible experience.

    • Teresa W

      Date: 07/03/2024

      DO NOT USE Installation Made Easy or Floor And Decor!!! The rating should be a negative number.

    • Regina O

      Date: 05/07/2024

      We purchased our tile flooring thru floor and decor and Installation Made Easy was recommended for installation. I reached out to IME and was contacted by ****** from City ************** located in ***********. They installed over 1200 sq of tile in my home. These guy were not professional. Tile was not installed properly. Many tiles were chipped during install, different size grout lines, high and low tiles, most cuts were not precise. The grouting was poorly done, grout shoved into the corners and all over baseboards and walls and some areas were left ungrouted and they did not clean up anything. I reached to IME to address my installation concerns and was given a warranty # and was asked to send pictures which I did and the communication ended there. My email and voicemails with requests for callbacks have all gone unanswered. I am out of $12k with labor and materials!!! At this point I have to get a Lawyer resolve this matter.Buyer beware do your due diligence read the reviews DO NOT USE Installation Made Easy or Floor And Decor!!!

    • John R

      Date: 05/04/2024

      IME (Installation Made Easy) is an oxymoron. We had contracted with IME as ****************** (*************) Preferred Installation Vendor. IME in turn sub contracted our floor installation to FNJ Flooring in ************ SC. FNJ first delayed the start of work by 2 days then showed up 6 hours late on day 3. Their "crew" included 2 non English speaking workers one of which incredibly was the job ******* and a 3rd member who barely spoke English as the interpreter. After wandering around our house for over an hour, they refused to start the project and left without lifting a finger. Even though the scope of contracted work was clearly specified in detail in writing. The Owner "****" of FNJ Flooring did not respond to my phone call or text messages for over 36 hours. When she did respond, she abandoned our project outright. I then contacted IME to get another installation company in asap and was told they had no one else in my area to do the work. To add insult to injury they stated my 50% advance deposit on the install would not be returned for at least 14 to 21 business days. Even though they took my deposit electronically within 30 minutes of me signing off on their agreement. THIS COMPANY AND ITS AFFILIATES ARE A TRAINWRECK ! BUYER BEWARE !

    Installation Made Easy, Inc. is NOT a BBB Accredited Business.

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