ComplaintsforSuite Supply
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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Hello, I made my order on April 5th for 2 pairs of trousers for a total of $548. The order number is **********. I only received a refund of $249. I called and spoke with Suit Supply two days in a row. The first day I told them I returned two pairs of trousers, they said there was an error in their system and it only registers one pair to be returned but not to worry because they would contact their logistics team and call me back. They said they would call me back 4 days ago and I still haven't received anything. I also emailed them on multiple occasions and still no response. I attached a photo of everything I returned on May 9th. The photo shows the shipping label, the two pairs of trousers and the return receipt which showed both pairs of trousers on the paper. The return tracking is 1z883v249097953567. Suit Supply also had a live chat on their website for customer support a couple of months ago. It is now gone. I have screenshots of our conversations regarding the return through their live chat feature. I believe they had budget cuts and had to fire many customer service reps and now you can only call them during business hours and never get a response through their email, **************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.