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Business ProfileforYamaha Marine Group
Outboard Motors
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1270 Chastain Rd NW, Kennesaw, GA 30144-5586
- BBB File Opened:
- 7/6/2011
- Years in Business:
- 13
- Business Started:
- 7/6/2011
- Business Started Locally:
- 7/6/2011
- Business Incorporated:
- 7/6/2011
- Type of Entity:
- Corporation
- Alternate Business Name
- Yamaha Packages
- Yamaha Motor Corporation/ Marine Outboards
- Business Management
- Mr. Ben Chabot, Marine Service Call Cente
- Mr. Kevin Bruton, Business Manager
- Contact Information
Principal
- Mr. Ben Chabot, Marine Service Call Cente
- Mr. Kevin Bruton, Business Manager
Customer Contact
- Mr. Kevin Bruton, Business Manager
- Additional Contact Information
Fax Numbers
- (770) 420-6105Primary Fax
- (770) 420-6105
Customer Complaints
51 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to express my deep concern and dissatisfaction regarding the recent denial of warranty coverage for my Key West 244 boat, purchased in August 2022, equipped with two Yamaha 150hp outboard engines. At the time of purchase, the dealership offered me an extended warranty by Yamaha for two years, for which I paid $4066. I was assured that this extended warranty would provide comprehensive coverage.On April 11, 2024, I encountered a significant issue with one of my engines, leaving me stranded in the middle of the ocean. I promptly had the boat towed to an authorized dealership, Naples Boat Mart, where they diagnosed the problem as requiring a new powerhead. The claim was swiftly submitted to Yamaha. However, to my dismay, Yamaha promptly declined coverage, citing overheating due to a water pump failure and claiming that it was not a defect of the engine.Upon further investigation, it has come to my attention that this is a common practice by Yamahato sell extended warranties and then search for excuses to avoid covering expenses. When I purchased the boat, the engine had only 300 hours, and the dealership performed a comprehensive service, including installing a new water pump, before I took possession. Presently, the engine has only 370 hours, indicating that I have only put 70 hours of use on it. This treatment by Yamaha is highly unfair and abusive towards customers.I urge ********************** to reconsider its decision and honor the warranty as promised. It is evident that the issue is not due to negligence or misuse on my part but rather a failure inherent to the engine. I expect Yamaha to stand behind its products and provide the necessary repairs under the terms of the warranty.I have attached copies of relevant documents, including the warranty agreement, service records, and correspondence with Naples Boat Mart, to support my claim. I kindly request a prompt resolution to this matter and an explanation for the initial denial of coverage.I appreciate your attention to this issue and trust that Yamaha will uphold its commitment to customer satisfaction.
Read MoreCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Kevin s
1 star
07/03/2022
I own a **** Proline 22WA. It came with a 200 Mercury EFI which was a piece of junk. In 2006 I bought a Yamaha F225xa hp motor from Lenteni Marine in ****** *******. Little did I know that this engine was well known to have corrosion issues. 6 years later, that engine was pronounced dead by Tuppins Marine in **********, **. ******* Marine had gone out of business. Tuppins Marine, who also sold Yamaha motors, told me about the corrosion issues with the older motors but lead me to believe that the newer motors, made after 2006, were ok and that the corrosion issues had been solved in the newer engines. So on 8/5/2015 I purchases a brand new F 225xa motor from ******* Marine. We did a "drop and swap" which means we used all the old gauges, throttle, hydraulics, even the old prop. The motor was manufactured in 2013. It cost me $19,000. I have now owned the engine for 5 1/2 years. It has 464 hours on it. I treat it nice. I religiously rinse the motor after every use. All the annual, 100 hours services and other routine maintenance were performed on time by ******* Marine. This week, I started the motor and water started pouring out of the cowling cover and the engine would not power up. I immediately brought it to ******* Marine and the diagnosed that there was corrosion on the top port side by the thermostat. Internal corrosion has eaten a hold into the block. The repair would be a long block assembly costing $11,364 plus labor. I called Yamaha customer service and the squarely placed the blame on me, for not maintaining the motor properly. Zero goodwill from Yamaha. Only to find out, that once again, Yamaha knew, back when I bought the engine, that this particular motor still had corrosion issues. As much as you rinse the engine with the garden hose attachment on the lower starboard side of the motor, the fresh water will never reach that upper section of the motor. So now what do I do? Do I spend $13,000 on a 6 year old motor that has other corrosion issues?
Yamaha Marine Group Response
10/26/2022
We appreciate your feedback regarding the corrosion concern you have with your F225XA outboard. This warranty provided coverage against manufacturer defects for the elected five years; corrosion, however, is not considered a manufacturer defect and your unit was fifty months outside of its warranty period. The **************** representative informed you that, although we strive to provide the most satisfying experiences possible to our customers during times such as yours, we were unable to offer financial assistance for these reasons. Despite the fact that this may not be the answer you were seeking, we hope to continue earning your business in the future.
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