Business ProfileforSuperior Plumbing Services, Inc.

I called Superior to fix a longstanding leak in my kitchen sink. I was charged $509.93 on 5.31.24 for parts and service. The sink was fixed, although the drain was installed sloppily. Later that evening, my dishwasher leaked so badly it flooded my kitchen floor. Superior sent the same plumber to my home Monday, 6.3.24, to look at the dishwasher. As soon as he entered my home, before looking at the dishwasher, he told me that it was impossible for anything he had done to have impacted the dishwasher. He suggested that the leak did not exist, and then that I had caused it by running the dishwasher while it was open. When it was proven that the dishwasher was leaking, he told me that the line had been chewed by rats, as he would have had no contact with it upon fixing the sink.When I looked under the sink, it is clear that the dishwasher line runs behind the area that he replaced. It was very possible for him to have pulled on that line and caused some damage. I also doubt that with no prior evidence of rats in the home, that a rat would coincidentally chew a plastic line on the exact same day that the sink was fixed. The plumber was rude to both my husband and myself when we tried to discuss the matter with him. Superior's management refuses to respond to us despite many calls, emails, and responses to texts soliciting feedback.