Business ProfileforReliable Heating & Air, Plumbing & Electrical

On, June 13,2024, a salesman from Reliable Heating and Air came to my home to quote for a new ac unit for my home. My old unit was working fine but I wanted a more efficient unit to help with electric bill. My old unit was a 3.5 ton which I told the salesman but he said that my home only need a 3 ton. The new unit was install the next day June 14, 2024. After that I found that the new unit did not cool my home. The new unit which they installed was a 3 ton and it did not cool my home. The new unit ran up to 20 hours each day and did not maintain the set point. It would get up to 5 degrees higher than the set point. My home would be 80 degrees each day since the install and run 15 plus hours each day. I called Reliable the next day to let them know and they sent several techs out to check the equipment and ductwork. It was found that I need a new thermostat and a new vent cut in my hallway floor. This did not solve the issue and we are now over a month out and the issue still exists. The vent in my hall way was cut crooked and the duct work repair looks messy and the new vent they cut does not have any air flow out of it. So what was it for. It is now 7/23/24 and I have spoken with Managers and I still don't have a resolution. No one is calling me back with any updates. For kickers I called the sales person who said he wasn't handling my issue anymore but he tried to give me updates. He also made a statement that my home was hot when he came to sell the new unit which was a total LIE. I am so disappointed in this company. I was floored when he said my home was hot we he was here...total shock and disbelief. Now I know what type of people I am dealing with. I never received the contract and I have been requesting it for weeks. I want the unit removed from my home and my floor repaired if the unit can't cool my home effectively and efficiently. I paid $375 for a vent. My light bill has increased instead of decreasing.