ComplaintsforBranded Canopy Tents
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Needed a mock up for a tent I was looking to purchase. Upon looking at Branded Canopy Website, I called the number and spoke with the young lady at the office about providing me with a mock up. I asked if I didn't like the draft, if I could cancel in which she stated, "yes, if you don't like the mock up, you cancel." I then read the cancellation policy which states, "once the order process (goes to print) has started, then no refunds." We were told we'd receive a mock up in 4 hours which we didn't receive until the next day. The very next day, I called and canceled this order just to be told, I could no longer receive a refund of my $1335.00 even though I didn't like the mock up and that was provided.I spoke with ***** later the second day who stated, he would speak with the young lady in the office who told us this information and provide us with a call back. ***** never called back as of today. I've followed up twice via email to request my refund and am still waiting to receive this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.