![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEnterprise Truck Rental
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a box truck from enterprise through a logistics company with whom I was contracting with. I ran the contract from July 2023 to January 19, 2024. On the 23rd, I made Enterprise aware I was no longer doing the contract and would return the truck. However, I was not allowed to return the truck to the Enterprise location I originally picked it up from, but had to return to an Enterprise further away from me. This made it difficult to return truck in a timely manner; especially with no weekend drop-off options. I eventually turned in truck on 2/9/2024. A few days later, Enterprise sent a damage claim to my contractor for an issue with the lift-gate. Reaching out to the Enterprise manager, the technician (Quikslik) who worked on the truck on 2/5/2024, Enterprise claims disputes, and the body shop (Quikslik) I received several different answers on how the lift-gate was damaged. Reaching no resolution on the claim, come to find out I was not even charged for the lift gate damage, but was excessively charged for the lease of the truck. Even worse, I was charged different amounts for the three weeks I did not use the truck which is extremely egregious.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.