Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21, 2025, I purchased a 2014 ******* Accent from VIP Kars, located at ************************************************************************. Shortly after the purchase, I discovered multiple serious mechanical and safety issues that were not disclosed at the time of sale, including a broken wheel stud, mismatched tires, a malfunctioning alarm system, dashboard warning lights, a damaged cabin air filter, fluid overfill, and key/lock issues. A professional inspection at ******** confirmed these defects.Additionally, although the vehicle was presented as clean, the drivers door appears to have been replaced, as the ignition key and door key do not match, suggesting a prior incident not disclosed to me. During the sales process, I was at a disadvantage because I do not speak English fluently, and I feel that this situation was exploited against **** approached VIP Kars respectfully and asked for a reasonable solution, offering to return the car even if I had to lose part of my down payment. Despite my effort to resolve this peacefully, they refused to negotiate or acknowledge the serious omissions.This behavior shows a clear lack of transparency and responsibility toward consumers. I am filing this complaint seeking a fair resolution and to alert other consumers of their practices.I request: Full cancellation of the financing agreement, full release from any financial obligation, and acknowledgment of the vehicle's unsafe condition.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ****** *********I purchased a 2020 ****** Altima from VipKars April 2024 for $14,500. Mr ****** (salesman) assured me that the vehicles were fully inspected before being sold. MAY 2024, the check engine light came on..the Cam ***** Sensor needed replacement. February 2025, the check engine light came on again, and was informed that the Engine SOLENOID VALVE needed replacement. The ****** dealership also conducted a full diagnostic and was determined that the Engine SOLENOID VALVE and CRANK POSITION SENSOR needed replacement. The car had only been driven a total of 3000 miles as of February 2025. Transmission Fluid was muddy as well. The 2 year extended warranty given at the time of purchase, stated by Mr. ******* that I could patronize any ****** dealership for repairs. I was informed by the service manager at the ****** dealership that the car could only be serviced by Compound Cars. ******* (manager.VipKars) brushed me off about the vehicle's warranty and engine problems. ******* stated that VIPKARS doesn't inspect the cars and I should have been given the option to take the car to a mechanic for inspection before purchase, this did not happen. I asked ******* for a copy of the form since the form wasn't included in the sales packet and was that he didn't know where he could get a copy of the form. ******* told me to speak with Finance Manager (***) about the discrepancies in the warranty. On February 12, 2025, I spoke with *** and was told that the information given to me by ******* was inaccurate. *** wss informed that I felt like I was being given the run around by *******. **** called February 12, 2025 stating the vehicle had been repaired and that the car would normally be test driven by the mechanic, but the tint on the car was illegal.. The car had been sold to me by the dealership with illegal tint.The service manager at the ****** dealership confirmed.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on 12/17/22 from VIP Kars For $$19,659.64. The vehicle was financed through Navy ********************. I was unaware that it was a salvage vehicle until I attempted to re-register it in May 2024. When the ***************************** *** shared with me a letter from ******************* that the VehicleI I had purchased was a salvage. Meanwhile, I am stuck with a car. I cant use because it cant be registered. I make a monthly car payment and insurance payments totaling $539.00 a month. The car is worth is worth between $1000 and $4600. I called the dealership. They did not return my call. I try to contact the person who does titles there. I was told she is unavailable and they dont know when she will be. I attempted to return the vehicle. They would not accept it.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a used car from VIP KARS in ******** **. After 2 days I had to take it back to their mechanic because the car was shaking and I wasnt comfortable with driving it. I brought the warranty as well. Now its 3 weeks later and my car is still at their shop. First they were giving me the run around about waiting for the warranty to **************** theyre saying that the warranty covers the axle in the front, but not in the back. I been trying to get direct answers from the dealership and I keep getting the run around. Im just trying to get the car fixed like they told me they would or just get my money back. Right now I am paying car insurance for a car I dont have and I also financed this vehicle and have an upcoming payment in a few weeks. I am just trying to get some help in resolving this issue. I feel like they sold me a lemon car.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, I leased a car [with vin 3N1Ab7AP8KL614502 ****** SENTRA at VIPKARS. Unfortunately, I was billed the wrong amount and the contract was not disclosed clearly. As we can see in the ticket of the down payment for ***** USD which was at 6:39 pm PST. And the transaction was declined by the bank. However, the transaction goes through your bank account that day. Then, I have not enough time to read all the items of the contract. After reading carefully I realized that you charge amounts that never explained to me: A) the price of the vehicular was ****** USD however they charge in the contract ****** USD B) they charged like Gap protection for ***** USD C) the vehicle service contract selections were premium, but I never knew that I could decline this option. D) they charged the optional warranty for ***** USD E) I was forced to get an insurance for ***** USD for 6 months. F) in addition, on February 26, I received a call that I must paid 199 USD for active the warranty. G) they take copies of my social security without my permission. H) they used my data information on ************ professional financial services and Credit acceptance without my permission. J) they never ask to me if I want to accept the credit with credit acceptance. K) they add in the contract that I have not right to dispute on the court I want to get my customer rights for Customer of ************* because there a lot of terms and conditions in the contract that I disagree with. To resolve the problem, I would like to kindly request: How I can get back my money and I will get back the car. Without extra payments and canceling the doubt with all the items that they charge to me without my permission. Because I am student and I have a special permission for ************* government to state in this country and I do not know how long I can stay in this country.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in this 2016 ***** accord while signing the paper work everything went through as well as the auto loan then we couldn't get the insurance so there was no deal but the car still reported active on my credit report and forcing me to make payments on a car I don't own

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car and a 72 month warranty from this company * After 3 months of having the vehicle started having huge maintenance issues so I take It to the only person that excepts my warranty (KIA) * I was told I needed ***** to fix the problems when I paid ****** for car *

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle 5 days ago for almost ****** and found that they lied about the vehicle being wrecked and problems . Sales ******************* said basically I didnt know it wasnt on car fax . He knew vehicle had been wrecked prior to sale . They purchased it from the auction and knew the accident would not show up on the car fax that soon . Then they did not try and help at all. I was told the manager ******* would call me back . No call back yet . Every time I call just a run around . These people are dishonest . I was purchasing car for my granddaughter and told *** that she needed a reliable car, had it 4 days and the wheel ****** were bad on drivers side. unsafe for her to drive . She could have been hurt and they did not care and would not even call back. I saved for a car for years .

  Business Response

  Date: 12/15/2022

  The Carfax Report provided to **************** does in fact reflect 0 reported accidents. This is information that is uploaded by Carfax (a separate entity) and accessed by both auctions and dealerships. In addition, each and every customer has the opportunity to have the car inspected by an inspector of their choice prior to purchase, which is an option not offered by majority of used car dealerships. However, **************** opted out of this option. Our manager ******* has discussed all available options to **************** and she has been made aware. 

  Attached is the document reflecting ******************** purchase of an as-is vehicle and her signature opting out of a pre-purchase inspection. 
  

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18533021
  
  I am rejecting this response because: The salesman  ******************* was informed we did not want a vehicle that had been wrecked. They knew it was wrecked prior to ****** the vehicle to us . They stated all vehicles are inspected prior to the sale . They assured no accident per car fax  and auto check . They have a contract with auto collision center that is right behind their dealership. Their office where we met is in the collision center . I believe that they were dishonest. They get vehicles and sale them before accidents hit the car fax or are never reported. This vehicle was for young daughter . And sad how we paid almost  15,000 for a wrecked vehicle  and could brought the vehicle new for ****** . The manager *************************  only option was to buy the car back at a ridiculous  low price ******** VIP Kars  are scammers in my opinion. 
  *****************************/ ***************************
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car ******** sonata) from the establishment on October 5th 2022. They assured me ********************* had been done and it had no problems.. they even showed me a car fax. 2 days after leaving the lot my check engine light comes on. I run the code and its the thermostat to the cooling unit. I call them set up an appointment. They state it was just air in the system and they assured me they fixed it which I knew was a lie so I called my actual mechanic immediately. The reset the code and the check engine light came back on 2 days later. I took it to my mechanic then and upon inspection he found the cv axles had been busted, which happened before I bought the car, the thermostat was done and needed to be replaced and the fuel pump was busted and needed to be replaced. That is over $2000 worth of repairs and I havent had the car for 30 days yet. The business refuses to do anything other than set an appointment for their mechanic to look at it lie to me and say its nothing and send me on my way in a car that could potentially risk my safety. Luckily I purchased a warranty to cover these fixes however I still have to spend money to fix the pre existing issues. Apparently this establishment is known for lying about cars being in wrecks and having repairs that need to be done to them just to make a buck and sell a car. This does fall under multiple tort laws one being negligence. This place needs to be held accountable for selling faulty cars and then charging people to take them back within the first 30 days with bogus fees. This is fraud, negligence and scam. Who knows what else my car will need done by the time I am done repairing everything.

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this dealer and hours later roaches started popping out. They asked for a chance to fix it, so I gave them that. I got the car back and more roaches started coming out. I texted the same night advising I will be returning the car. I called the next day and *** stated he would speak to the owner and call back. I have yet to hear back and I have called repeatedly. I have also called ******* and left multiple voicemails with no response. This is a shady dealership. I just want to return the car and get my deposit back.