Business ProfileforAtlanta Area Window & Door Co.

The installation of replacement window work began on April 9th, 2007, and the job was completed on that same day. ******************** paid a total of $ ********. Of that total amount, $400 was attributable to a lifetime warranty guarantee for the windows that were installed. Over time, ******************** noticed that the windows installed were damaged and faulty. When he reached out to your company, he was notified that the windows were faulty due to a manufacturing error, in relation to the **Gas used to manufacture the windows However, when ******************** attempted to use his warranty, as per his invoice, and contract, he was notified that the original manufacturer had gone out of business, and that your business would not be able to replace the original windows. Instead, he was offered that the windows be replaced with another manufacturer, and that he would be charged for the costs of the windows and labor. Further, any attempts by ******************** to speak with your company have been met with either silence, or a general apathy that is unbecoming of a professional business. While ******************** understands that the original manufacturer went out of business and the original windows will most likely have to be replaced, ******************** paid for a warranty that was sold by your business, and as such it is your responsibility to honor it, regardless of the difficulties on your end of the contract. ******************** was not at fault, and he should not be held responsible for the failures of other businesses whom you associated yourself with. Accordingly, demand is hereby made pursuant to the Georgia Right to Repair Act, O.C.G.A. Section 8-2-35 et seq., for inspection and repair of the premises within 30 days of your receipt of this letter. You have the right to inspect the property on a date and time acceptable to our client, to determine your intentions with respect to this claim.