Business ProfileforMurray Ford Kingsland

I have an Invoice dated 15 August 2023. I was charged $2157.54 for ** repairs after receiving a military discount $202.39. The invoice list the following parts as being replaced and charged Diagnostic$179.99, 23 YN*19* Refrigerant -R134A $51.75, MISC Replace **************- CPC $935.95, DS7Z*19D701*A Valve Assembly $13.95, 4L3Z*19D701*A Valve Assembly $13.95, MUK10011 A/C Kit $755.90, and ***** Condenser $305.07. I refuse to believe that any of these parts were replaced. The ** Unit in my 2008 **** Explorer Sport Trac does work at all. When the dial is set to 60 degrees the unit put out hot air. I took the truck back to the dealership with the invoice dated Sep 15, 2023. The "technician verified concern found the the battery junction box internal failure part is obsolete from **** trying to possibly find used one or other source" I spoke with one of the managers named ******** twice. I spoke with her in reference to receiving a refund for the work that was done but did not fix the issue . ******** stated that she can only refund $500 of the money I paid for the service which is less than 25%. I last spoke with ******** during the month of December she stated that she would call me back after offering the $500. I have not heard from her since. Very disappointed and dissatisfied customer.

Mr. ***** brought is 2008 **** Sport Trac with ******* miles into ** for ** diagnosis. At the time that we performed the diagnosis, the ** compressor was found to be completely seized and the compressor clutch was burned up. Due to that type of failure, it was necessary to replace the components listed in the repair. All the components that are listed on the Repair Order were, in fact, replaced. It is obvious when you look at the condition of the compressor and condenser, and compare to the rest of the vehicles components that have never been replaced. A month after the repairs were performed, the customer brought the vehicle back in and we rediagnosed it without charging the customer. What we found was that now the system was working intermittently. The diagnosis found that the power circuit coming out of the Battery Junction Box was intermittently not providing power to the compressor. We suspect that is what led to the compressor to lock up and fail the first time. Unfortunately, the component in question is no longer available from the manufacturer. We also attempted to find one from an aftermarket distributor, and were unable to do so. We also offered that if the customer was able to find the component, then we would install it without charging him labor for it. The fact of the matter is that with the age and mileage of the vehicle, there are going to be continued failures of different components and systems. The original diagnosis was correct, however an underlying concern revealed itself after the repair was performed. The customer requested to have all of his money refunded. This was just before the Thanksgiving holiday, and he was informed that we would not be able to accommodate that request. However, the **************** Representative that he spoke with told him that what we could do was to offer a check in the amount of $500 as a Goodwill gesture for customer satisfaction, NOT as a refund. The customer informed the representative that he did not want to go over the offer at that time and would call us back after the holidays were over. The customer has not called back to accept our goodwill offer; therefore, we considered the offer to have been rejected and the matter closed. ~*******************, Service Director ________________________________________