ComplaintsforOverkill Motorsports

• Initial Complaint

  03/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This is regarding my vehicle sold to me with false promises, defects of engine, overpriced, promised as market value is $28,000 and sold to me for $20,000 including interest. But while closing, another $5,000 is added.Overkill Motorsports ********* ******* ***** Audi, Q5, 2014, ***************** Dealer stock number - ***** Mileage: ****** Monthly payment $499 Date of purchase 08/02/2022 Dealer vanished without any notice.I am tired of tracing all this time Heard about your best services. Please help me to get out of this mess. Paying extra money in fixing apart gas and monthly payments. I am in lot of stress to fix this issue. Months passing but no help i got. The *********** is on my neck in collecting monthly payment.. They are the one who is encouraging in selling these problematic vehicles to the people. Like me, many other people went to the dealer location for days together. But couldn't trace or get them. I even called the agent but he never answered our calls. My health is detoriating with this stress. Almost I lost my job because of this vehicle giving me problems. Thanks.

  Business response

  03/07/2024

  **************** purchased a vehicle on 8/2/22, totaling approximately $26,000, which included a warranty, dealer fees, and taxes.  At no point since then has the customer voiced a single complaint to **********************.  She purchased an Audi SUV,.  We have not been notified by the warranty provider of any claims nor has she contacted us with questions about how to pursue a warranty claim.  Vehicles are sold "as is" in the ****************, with the protection of whatever level of warranty the customer chooses to purchase.  Beyond the warranty, which is a third-party warranty managed by ********, there is no recourse for mechanical difficulties arising from a vehicle purchased.  Further, there is no lemon law protection for cars purchased in the ****************.  I am not sure why Ms. ****** believes hers is a reasonable request.  We strongly believe her complaint has zero merit.  

  Customer response

  03/15/2024

  Hi *********************

   

  I do not agree or accept with Overkill Motorsports rejection. Well, first of all, they just got up and gone from the location without any notice.

  I have been calling the Overkill Motorsports office and their employee ***. None of them have answered and blocked our numbers I guess.

  Then, I started sharing my problem with my friends and neighbors. One of them has directed me to ******************** for justice.

  Atleast there should be a sign for a new location or a different contact number. The dealer and the bank selling lemon cars to the innocent people who earn the money honestly.

  I have been hospitalized due to stress and my health is detonating. A normal person who is just making the bills cannot pay monthly payment of $500 plus insurance payments, gas and repairs for the gas leakage.

  Now, paying for taxi to work n errands which is ********** high.

  They are killing people and fulfilling the name of Overkill Motorsports.

  I truly need help and justice. Please replace the car with one where I can drive.

   

  Thanks in an advance

  ***********************

  Business response

  03/18/2024

  First off, I was told in a previous communication by the BBB this item was closed already.  I am not sure why I am being forwarded a rejection, when I received documentation from BBB the issue was closed.  

  Second, the response by **************** is false and borderline incoherent.  Overkill Motorsports is still in business.  The owner is still ***************************.  The phone number has not changed.  ************.  The owner and I both monitor all incoming voicemails and NONE have come from **************** at any point.  If she is calling ***'s cell phone, he has not been with the company for more than 9 months.  The warranty is still intact.  **************** made a decision to purchase.  She purchased a warranty.  Any communication as to mechanical deficiencies of her vehicle should be had with the warranty provider, period.  ******************** inability to make her car payment is not the responsibility of Overkill Motorsports.  

  1.  This purchase was more than 18 months ago

  2.  Used cars in Georgia are, legally, "as is", except for areas a purchased warranty covers. 

  3.  She purchased a warranty.  Why is she not utilizing it?  It appears it is because she can't afford the car, she may be upside down on it and is looking for a way out.  This is not the responsibility of Overkill Motorsports.  

  We will not be responding to any further communications relating to ****************.

   

  Customer response

  03/21/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21395328

  I am rejecting this response because:

  Their promises and statements are a joke. Overkill company has no right to talk about my finances or my interest. My reaction is against their action. 

  So far, I have not missed any payment and on par with this month. I do not like to get any bad record. If Overkill Motorsports wear Red sunglasses,  the world seems to be Red to their eyes.

  IHave been paying $500 for a ****** car since 18 months. Who would want to pay for this lemon? Where are you hiding? Why are you not answering our calls. Please accept the truth atleast now that you have lied on my face. You and *********** joined together and looting people like me.

  I will not accept and fight until I get justice.

  Regards,

  ***********************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle along with a warranty contract. After 3 months I requested the contract be cancelled and refunded the difference. After 12 emails, several calls and 8 months later I drove from ******* to the dealership to find their things all packed up. There was a lady inside that knew nothing . I was advised that **** would be back soon. I waited in my vehicle for him while calling the warranty company. They advised they did cancel my warranty back in March (7 months ago) and the dealer was holding my money. **** later returned and wrote me a check, post dated stating the warranty company had not refunded then over the last 7 months. I did call the local ******* office and was advised several people have called with many issues with this dealer.

  Business response

  11/10/2023

  **************** is correct in that this issue took entirely too long to resolve and our intent has always been to return ******************** warranty funds to him. I apologize for the excessive delay.  The people who historically handled warranties are no longer with the organization.  Overkill Motorsports historically sold cars, trucks, RV's and trailers.  We no longer sell cars and trucks.  All personnel affiliated with that arm of the business (sales, admin) are no longer with the company and the remaining employees are doing our best to handle issues such as this one with little to no historical knowledge.

  "I drove from ******* to find their things all packed up".  This is quite an emotional mind-leap by ****************, which has no relevance to anything.  We closed an office we had in ************ and brought all extra files and equipment to Georgia.  The cardboard boxes **************** saw are those files from ******* and the computer equipment stacked up on a desk are from the storage closet at that old office.  We are not closing our business nor are things all packed up as **************** stated. We put the file boxes inside so we could re-box them in plastic containers before putting them in a shipping container for long-term storage where cardboard will not always be sufficient to keep out moisture.  I am not sure why that was mentioned in his complaint.  

  The warranty company did NOT ever refund ******************** funds to Overkill Motorsports.  They issued an account credit, leaving Overkill responsible for refunding the money.  **************** drove to the dealership.  I gave **************** a copy of the report I received 11/3 that shows the account credit that was issued to Overkill's account by the warranty company.  On Tuesday, 11/7, I gave **************** a check for the exact amount showing on the report.  I could have sent him away empty handed with a promise to mail a check; however, he had driven quite a distance to the dealership, he was clearly frustrated, and I did not want to send him away empty handed.  I asked him if it would be acceptable to give him a post-dated check for the amount the warranty company credited and he said yes.  I am not sure why that is even a talking point.  

  As for complaints, we are a small business in a small town that has sold more than two thousand cars and trucks and dozens more rv's and trailers since we have been open.  Every transaction does not go smoothly, issues arise.  Some people get buyer's remorse, some people learn the hard way they should have bought a warranty and blame us, other issues are not handled optimally, as is the case with *****************  I am sorry this situation was not remedied sooner.  I understand ******************** frustration with this process which drug out much longer than we wanted it too.

   

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  04/01/203 purchase of a Jeep Wrangler and a refundable warranty for $3,247 I had issues with the Jeep that the seller would not completely resolve I traded in the Jeep for a new one on 05/21/2023 I have contacted the seller at least 20 times via email and phone and still do not have the refund for the warranty.

  Business response

  12/12/2023

  Ms. ******* is correct.  She notified Overkill Motorsports her intent to cancel her warranty in a timely manner and has been exceedingly patient.  Per the owner of Overkill Motorsports, he plans to remit a refund to Ms. ******* prior to year-end.  

  Customer response

  12/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided that the payment is actually received by 12/31/2023.

  Regards,

  ********* *******

   

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I, ***** ***** purchased a vehicle completely online from Overkill Motorsports in February of 2023. I paid for the car to be shipped to me in ***** ********. The first issue I had was that the car was delayed almost two weeks due to things on their end. Once I finally received the car I took a couple of minutes to familiarize myself with the inside and took it for a drive. That same drive lasted less than thirty minutes because halfway through the drive the car started to break down and the engine light started to flash at me. I knew that I needed to get it home as soon as possible and I was not very far from my house so once I got it home I tried to diagnose what was going on. It was about 10:45pm when I got it home and at around 11:15pm I figured out that the car was misfiring. The next day I got up and went to ******** to get the parts I needed and that costed me about 816$. Once I was able to get ahold of the dealership again the following Monday they took about 2 weeks to finally come and get the car so they could take it back to their shop and "fix" it. Ever since the beginning of march they have had the car and have been giving me little to no communication of what is going on with the car or if it's even fixable. I have been paying my car note and insurance on time for a car that I do not even have. It is now June 26th. I have had to find a way to work every single day with some of those days having to be r ***** ****. Recently I even tried to ask for a trade in on the car that I had first purchased for a vehicle that is now on their website. I was denied to even have a conversation about taking that route. As of now all I know about the car I purchased is that it has been in a mechanic shop for the past four months and I have not gotten any other kinds of updates on the car at all. Mind you the car is 5 and a half hours away and I cannot just drive up there and get it towed back

  Business response

  07/07/2023

  *** ***** purchased a vehicle from Overkill Motorsports in February of 2023.  This vehicle was sold "As Is" and a disclosure was signed by *** ***** acknowledging he was purchasing the vehicle and stating "The dealer does not provide a warranty for any repairs after sale".  *** ***** purchased a warranty through the finance company his loan is through.  Overkill Motorsports assumes no responsibility for any necessary repairs.  

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In November 2022 I made a auto purchase for a **** **** ** with Overkill Motorsports. The bank required a down payment of $500, which was paid via debit. A few days after the purchase, I noticed a burning smell coming from the vehicle but didn’t think too much of it. On December 28 the engine light came on.On December 30, my niece contacted the business about the issue and made them aware I would be bringing it in. My husband and I took the vehicle back for observation and before we got back in ********* ** we were contacted saying it was ready for pick up. We turn around to go back and get the vehicle and was told the technician looked at the vehicle and was able to get the light off. We tried for another vehicle but the bank declined it. The salesman then advise if the engine light comes back on to bring the vehicle back and the tech will look more into it. December 31,2022 on the way coming back from ********, fl the light came back on. We took the vehicle back January 1,2023 and advised the salesman we no longer wanted the vehicle because the engine light keeps coming back on and the engine has a burning odor coming from it. We wanted to return before the first payment was due on the vehicle. No one wants to be stuck with a lemon and Audi car parts are NOT cheap! The salesman we spoke with stated the tech wanted to keep the vehicle for the day so we left it. We contacted a salesman at another dealership to try to trade in the vehicle.Of course they test drove it and also noticed the burning smell and said they wouldn’t get $500 out of the vehicle because the engine is running hot and will possibly last 2 more days on the road. I just want Motorsports to cancel that contract, accept the vehicle back and refund the down payment made. The vehicle is not safe to be operating.

  Business response

  01/31/2023

  This letter is in response to a ****** ******** ****** ********* ***** ** **** ***** who purchased a 2016 Audi Q5 with 106,151 miles on it on November 28, 2022.  

   

  *** ***** purchased the vehicle as stated.  I have attached three documents relevant to this discussion.  The first is an "As is" disclosure acknowledging the purchase of a used vehicle as is.  The second is a form where *** ***** elected to include GAP insurance coverage but declined additional insurance coverage.  The third is a three-month, three-thousand-mile warranty which covers select items up to $2,500.

   

  1.  *** ***** did, in fact, call and state there was a burning smell.  Our technician inspected the vehicle.  There was no residue giving evidence of a leak.  There was no reduction in fluids.  There was also no replication of a burning smell.  Without evidence of a smell or of a leak, there is no way to further treat this symptom or identify a problem.  Given that, the smell could have been environmental or, given this vehicle does have a turbo, it could have been related to that; however, to restate, with no reduction in fluids or replication of a problem, there is no way to further diagnose what the customer is describing.  

   

  2. *** ***** stated there was a check engine light on.  She brought the vehicle back for inspection.  Our technician hooked up his scanner to the vehicle to diagnose the check engine light.  The code stated there was an evaporation leak.  This can be as simple as a gas cap not being tightened enough after getting fuel, the drying out of a petroleum-based seal around the gas cap, or a deeper issue.  The technician cleared the code, treated the gas tank seal, and communicated to the customer.   

  Once the inspection was completed, the customer was told the results, that we had cleared the code and that we were not able to replicate the burning smell.  They were told to drive the vehicle and to let us know if there were further problems and that we would continue to inspect and address any issues within the 90 days and 3,000 mile period.  As I stated, they declined the extensive warranty but still had a three-month warranty.  The customer left with the vehicle; however, they subsequently abandoned the vehicle back on our lot.  

   

  To summarize, the customer bought an "as is" vehicle from our dealership.  They had complaints of a check engine light and a burning smell.  The check engine light was cleared, the gasket was treated, and the light has not presented any further.  There was no evidence of a burning smell and, with no way to replicate the symptom, there is no way to diagnose or treat a problem if there even is one.  Overkill Motorsports has fulfilled its obligations to *** *****.    Had a problem presented, Overkill would have treated it, but after multiple inspections, Overkill Motorsports has still not been able to replicate a problem with the vehicle.  The only other people who have said there is a problem is a competing dealership trying to lowball *** ***** on the Audi's trade value.  There is no "reasonable person" standard which allows for a customer to just return a vehicle or allows for a dealership to fix a problem that has no present symptoms.  

   

  *** ***** is still under contract with the finance company she contracted with.  She is still obligated to the loan she agreed to.  Additionally, if the vehicle is not picked up within a reasonable time frame, Overkill Motorsports may exercise its right to accrue rent charges.  

   

  Please review the ******** ********* and let me know if you need any additional information.  

   

   

  Customer response

  01/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: the vehicle indeed had a burning smell. Anyone could smell it, it was no environmental smell. I wouldn’t be surprised if they did something else to cover up the issue since “they aren’t smelling anything.” The last time I took the vehicle to the dealership I told the rep to go outside and he will smell it but he didn’t budge. He only asked for the keys and to leave the vehicle for a whole day. When it comes to the other dealership, there is NO competition. They test drove it and immediately smelled the engine burning. They also did a full inspection and found jb weld on the engine which explains why the engine has the burning smell coming from it. They informed me they couldn’t accept it as a trade because the engine is no good and the vehicle wouldn’t last much longer. This is not the first complaint where someone has bought a vehicle from this dealership and the engine has blown not even 2/3 months later. You do the math, that should tell you something.  I was never offered an extended warranty. The sales rep only advised of the limited warranty. Funny how he no longer works with the dealership the Audi was purchased from but is now at the dealership I tried to trade the Audi with. When he saw me he couldn’t even keep eye contact or speak because he knows the vehicle wasn’t good from the beginning. It’s truly sad when people try to get over on other people. Yes all used vehicles are “as is” but why sell a vehicle KNOWING it’s no good. I will not be paying any rental fee’s or a payment on that vehicle. There are lemon laws in place for a reason. 

  Regards,

  **** *****

  Business response

  02/07/2023

  In response to *** *****'s updated comments:  

   

  a)In my initial response, I attached a document, signed by *** *****, where she declined to purchase an extended warranty.  Clearly, that was not forwarded to *** *****.  I have attached it again as a refresher.  A warranty is 

   

  b)We provided a 90-day, three-thousand-mile limited warranty.  The vehicle was purchased 11/28/22.  The warranty is still in effect.  If a legitimate issue presents symptoms, we will still be happy to address it; however, to reiterate, there was no reduction in fluid levels and no evident burning smells.  No symptoms or problems have been diagnosed.  

   

  c)It is not a salesperson's job to inspect a job for mechanical issues.  It is a technician's job.  Two technicians with thirty years combined experience inspected the car multiple times.  The symptoms did NOT present.  The only people who have identified the burning smell are the owner and another dealership looking to lowball *** ***** on trading in the vehicle.  

   

  d)The fact the salesperson is no long employed by Overkill Motorsports is irrelevant.  He worked at the competing dealership before working at Overkill Motorsports and made a personal decision to go back there.  

   

  e)To bring lemon law into this discussion is irresponsible.  There have been zero problems that have presented, let alone recurring uncured problems.  There has been no loss in vehicle functionality or operability.  

   

  For some reason, *** ***** has buyer's remorse; however, she signed a contract to purchase a 2016 vehicle, the vehicle has presented NO symptoms of any underlying problems.  To reiterate, if there were symptoms or problems, we would address them.  I will attempt to contact *** *****, but have already informed the finance company as to *** ***** abandoning the vehicle on the lot. 

   

   

  **** *****

  Overkill Motorsports

  C.F.O. 

  **********************

  Cell: *************

  Office* *************

   

   

  see attached

  Business response

  02/07/2023

  In response to *** *****'s updated comments:  

   

  a)In my initial response, I attached a document, signed by *** *****, where she declined to purchase an extended warranty.  Clearly, that was not forwarded to *** *****.  I have attached it again as a refresher.  A warranty is 

   

  b)We provided a 90-day, three-thousand-mile limited warranty.  The vehicle was purchased 11/28/22.  The warranty is still in effect.  If a legitimate issue presents symptoms, we will still be happy to address it; however, to reiterate, there was no reduction in fluid levels and no evident burning smells.  No symptoms or problems have been diagnosed.  

   

  c)It is not a salesperson's job to inspect a job for mechanical issues.  It is a technician's job.  Two technicians with thirty years combined experience inspected the car multiple times.  The symptoms did NOT present.  The only people who have identified the burning smell are the owner and another dealership looking to lowball *** ***** on trading in the vehicle.  

   

  d)The fact the salesperson is no long employed by Overkill Motorsports is irrelevant.  He worked at the competing dealership before working at Overkill Motorsports and made a personal decision to go back there.  

   

  e)To bring lemon law into this discussion is irresponsible.  There have been zero problems that have presented, let alone recurring uncured problems.  There has been no loss in vehicle functionality or operability.  

   

  For some reason, *** ***** has buyer's remorse; however, she signed a contract to purchase a 2016 vehicle, the vehicle has presented NO symptoms of any underlying problems.  To reiterate, if there were symptoms or problems, we would address them.  I will attempt to contact *** *****, but have already informed the finance company as to *** ***** abandoning the vehicle on the lot. 

   

   

  **** *****

  Overkill Motorsports

  C.F.O. 

  **********************

  ***** *************

  Office* *************

   

   

  see attached

  Customer response

  02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I will not continue to go back and forth with this company. To keep bringing up another dealership all because they agreed is irresponsible and irrelevant. They never offered anything for the vehicle, they only inspected it, so how are they low balling again?! I have reached out to an attorney in regards to this matter. They will handle this situation from here on out.

  Regards,

  **** *****

  Customer response

  03/16/2023

   

  This is to inform you that the car has been paid in full and I am officially dropping my complaint. 

   

  If you have any questions or need any additional information, please contact me. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩