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Complaintsfor3 Lakes Mobile Marine Repair Service
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Complaint Details
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Initial Complaint
09/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought a boat to them with an ************* ********** that needed new oil seals in the upper unit. After 7 weeks I got the boat back with the same oil leak. I understand the long lead time due to summer business, but I do expect the problem solved after spending $770 to fix it. I picked it up and they lied to me when they said it sat for 30 hours without a drop of oil leaking and that they pressure tested it. Before hitching up I showed the young man working there that it was still leaking oil from the weep hole at the front of the lower unit and he told me that it was expected. Also told me to take it to the lake and "run it hard" for a while. Good thing I didn't as it leaked out nearly all the gear lube when it sat in my driveway for 5 hours. I drained the little remaining lube and pressure tested the sterndrive. It would only reach 5psi with vigorous pumping and immediately bled all pressure when I stopped pumping. I took the lower unit off and found it was missing the o-ring between the upper and lower units and that the upper unit oil seal was laying down the driveshaft on the impeller housing! The work I paid so much for was done incorrectly. For that price I have learned I can purchase a new SEI unit and simply install it myself, which is what I'm now doing. I would like a partial refund for the shoddy work that was done incorrectly.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.