![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforA Step Above Home Improvement And Lawn Care, LLC
At-a-glance
Related Categories
Business Details
- Location of This Business
- 517 Boulevard, Lagrange, GA 30240-3011
- BBB File Opened:
- 6/11/2020
- Years in Business:
- 4
- Business Started:
- 4/30/2020
- Business Incorporated:
- 5/7/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Penda Painting Company
- Business Management
- Ms. Beverly McKee, CEO/Owner
- Contact Information
Principal
- Ms. Beverly McKee, CEO/Owner
Customer Contact
- Ms. Beverly McKee, CEO/Owner
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/27/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Warren Z
11/17/2021
Our contracted agreements work began on June 2, 2021.
A deposit of $*****.00 was paid on May 29, 2021.
The remaining total of $*****.00 was paid on June 10, 2021, this price also included in its scope of work, bad wood replacements prior to paint. According to the contract, the job was to be completed within one week's time of the start date.
Part of fair dealing is understanding that mistakes happen, reasonable delays may occur and compromises may be necessary. I provided many requests and many opportunities for contractor to make things right, whether that involved redoing some work that was done incorrectly or giving the contractor a reasonable amount of extra time due to life events or delays.
July 21, 2021, I requested for the completion of my exterior home wood replacement/repairs and painting contract to be completed not later than August 15, 2021.
A few attempts to finish where accomplished going through the business owner.
However after many ignored attempts later, request directly to contractor as of November 16, 2021 the scope of work is still unfinished i.e. bad wood replacements, unfinished painted trim and clean-up of paint spills or overspray to driveway, sidewalk and roofing shingle areas.
I wish nothing but success to the business owner and would like nothing more than the opportunity to change this review. Praying contractor has integrity and conscious until rightfully finished or reasonable reimbursements have been paid to have unfulfilled work corrected/completed.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.