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ComplaintsforSGMC Family Medicine Lake Park
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been to SGMC clinic 4 times to obtain one PSA blood test ordered by their Physicians Assistant and they took the wrong blood test twice. I have tried calling numerous times, I have left several voicemails to the office manager ***** I have made several trips in person to talk to ***** to see if she will correct their error ***** does not come into the office and I was told by the receptionist the only way to speak to ***** is by phone ***** will not answer my many voicemails or return my many calls. ***** does NOT even answer the phone. I am given a complete run around Everyone states they can not do anything to help even though the lab tech who drew the wrong vials of blood both times apologized for her mistake and admitted to me and my wife that she had made a mistake. I have two bills for 4 blood test that were not ordered, because of her mistake Total of the bills are a total of $647.00 i do not feel obligated to pay ,nor does our insurance feel obligated to pay for this companies errors made by a company employee who does not know how to do her job of identifying the correct blood vials for certain test and an office manager who does not do her job at all Thank you ***** ******** ************
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.