ComplaintsforCarry-On Trailers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The trailers safety chains were incorrectly installed which led to a on road failure. I contacted carry-ons customer service, and they told me the trailer incorrectly placed on the hitch. The issue was the failure of the safety chains.Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Trailer has caught on fire ,and axles collosped twice causing damage to car being hauledInitial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a Carry on trailer and have had to change the tires twice since the manufacturer tires and the axle is going have to be changed for the second time. The manufacturer will not reimburse me for the axle, the tow, or the 4-5 tires I have had to buy from ******** *****, and *********. I want a full refund of the value of the trailer for faulty craftsmanship. I have spent $500 on tires, $335 on a new axle, $88 repair on the fender, $300 on a tow truck. I also sent them all the receipts and sent it with a tracking number and it still sitting at the post office and no one has picked it up yet.Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paint on trailer extremely poor. No primer was applied, under a very cheap one coat of paint. After 2 months all parts of the trailer had rust showing through the paint. Paint estimate to repaint is $580.00.Also, cheap non radial tires are wearing badly and causes trailer to wag. It needs radial tires, estimate $280 both.Initial Complaint
09/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have ordered and paid for a replacement door for my enclosed trailer. I ordered the door on June 14th I have called and been hung up on . I have called and been told we will call you back. I was told it would take a little while as they had to build the door. I understand but we are coming up on 4 months. I would like my door delivered as promised. I had to order through my local tractor supply they have also reached out to Carry-on with limited response.Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 21, 2023 I purchased a 6x14 gate wf tandem trailer manufactured by Carry-On from the Tractor Supply Store #**** located ******************************************************************* price was $3,499.99. On July 31, 2023, I notice all over the trailer rust spots started appearing. In fact after further looking at it you can see where the paint is popping up from the rust underneath. Had a local automotive paint professional look at it. He states the rust is underneath the paint pushing the paint up until it pops off. He showed me where other spots were beginning to pop up from the rust underneath. Called ***************** where I purchased the trailer, they informed me since it has been over 30 days I need to reach out to Carry-on. I did and over the past 17 days Carry-On claims it is not there issue since the Warranty does not cover "Paint Deterioration". This is not a "Paint Deterioration" problem, it is a workmanship and materials issue. The material "metals" were not clean and prepared correctly before Painting and or there was moisture on the metals before painting. After Contacting Carry-On, they offer me $150. This is not sufficient to do anything. Then they offered me $250. Again this will not solved the issue. The only way to resolved it is to sand blast all the metals, the correctly prime the metal then paint. After refusing the $250 they told me my issue is with the Tractor Store.I notice that this will not be the first time Carry-On had problems with paint & rust.I like the trailer, I drove 68 miles to buy this model of trailer. What I do not like is the Manufacturer not standing behind the product they manufactured.Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchaed a Carry-On 5x8 trailer from Northern Tool in Aug of 2022. It was used for 4 trip to compose site with leaves last year then stored. This spring I used and heard a noise, finding the ** wheel was loose on the axle. I found there was no ****** pin installed to secure the bearing nut, I did finally find a hole for the pin it was severly off center and required a much smaller pin for securing the nut, not safe. Carry-On refuses to take responsability and requires the customer to file further issues with component manufacturers instead of taking care of the problem.Initial Complaint
05/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a 4x6 utility trailer from ***************************** May 23 2022 ***** defaced the certificate of origin I can not get the trailer registered in my home ********************* carry on trailer corp. Will not issue me a duplicate title ***** refuses to cooperate and cancelled the purchase order to get a duplicate.Business response
05/23/2023
As the original manufacturer of trailers we well our trailers to our Dealer Network. We are not licensed to sell to the general public. Therefore, we are unable to provide duplicate MCO's to the end customers and must provide to the purchasing Dealer only. I have attempted to contact ************** and will work with our ****** sales team to find the right resource that will assist him in his quest. Please have him contact me directly.Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a trailer from this company and it has manufacturers defects. They have determined they will not repair it and will not provide a refund. They say that it is out of warranty, although they agree that it is a manufacturers defect and should not have been.Initial Complaint
02/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I pitched a 5x8 carry on utility trailer from Lowes. Used first time and tail light along with my tag fell off on Highway. ***** says they cant help contact ************************. I have had no response from them. How do they sell a product that just falls apart for no reason. One minute its their next stop gone! No return phone calls is terrible business.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
101 Joe Harvey St
Lavonia, GA 30553
Business hours
Today,Closed
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
12 total complaints in the last 3 years.
5 complaints closed in the last 12 months.