Business ProfileforInsuranceHub

Im filing a complaint against Insurance Hub because Im the owner of a box truck theyre insuring under YBE LOGISTICS LLC, MC #*******. *********************** is leasing my truck. Recently, I learned that Insurance Hub is insuring my truck, for only $52,577 when it was financed for $77,314.80. Also, Im not an Additional Insured on the policy, nor is my lender the Loss Payee. An Insurance Agent explained the severity of the situation: if the truck was totaled today, the check wouldnt go to my Lender, since theyre not listed as the Loss Payee. The $52,577 check would go directly to ****. On November 21, 2023, I called Insurance Hub and spoke with *************************** to correct this issue. In total, I sent her my lienholders information, my Amendment to Installment Payments, showing the financed amount of $77,314.80, and a copy of the lease I have with ***********************. ********* said shed update the value of the truck, add me as an additional insured, and my lender as loss payee, and provide me with a copy of the insurance. It hasnt been done and my phone calls, voicemails, and emails go unanswered and unreturned.On December 6, 2023, I spoke with her Supervisor, ******. She said she was going to contact **** herself, the following morning, and call me back the next morning. I havent heard from her. I called her yesterday, 12/13/23, and left a voicemail. After the fact, I purchased ************************** which ********* asked for a copy of. She then told me that **** wasnt technically responsible for physical damage insurance and if his drivers had an accident in my truck, and its not under a load, that he doesnt have to use his policy. ****** told me multiple policies can be issued for a truck. Id prefer **** have his own physical damage policy. However, its been 3 weeks and Insurance Hub hasnt added me to the policy as an Additional Insured, nor my Lender, as the Loss Payee, or updated the value to $77,314.80.