ComplaintsforBudget Rental Car
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was renting a car today on my lunch break . Made reservations, chatted back and forth with customer service. Spoke to customer service as well. Not one time was I told to have a print out of a bill to confirm as a credit check for a soft credit pull. Online it states a soft credit check pull will be done. By this time I have spent ***** in transportation to the rental location. I then attempted to print out my cable bill at fed ex at the ************ and the file was too big to send . We also tried converting it to a zip file to send and it was still too large. Fed ex then suggested taking a screenshot of the bill to ensure it shows address and then email it to them so it can print . I have my receipt. Which cost $3.00. I bring my documents back to the rental location and it it is still not accepted after explaining to the manager and customer service what hat happened. There are three other people going through this same issue at the same time as I am. It is **** and we could not email our proof with documentation. By now I have spent ***** in cab fare are well as lost ****** in pay while being logged out and going over my lunch break. As I work from and attempted to rent the car on my lunch break. Budget rental on 140 **************** . ******* ** *****. Reservation number 458-464-67US2. **************** number is ************Business response
01/29/2024
Complaint ID: ********
Budget Case: 62327826
Dear ***********************,
By way of explanation, Budget ******* operation is an independent licensee . We have notified the operation of your comments. An update will be provided within the next five business days about the status of your file.
Your patience during this process is appreciated.
Regards
Customer Resolution Coordinator
Initial Complaint
04/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Good Morning I rented a car from here for 5 days, I only kept the car for 2 days. They charged me $300.00 deposit and then $894.00 for the car. I returned the car back in 2 days they gave me back the $300.00 but did not give me the remainder of my money for the 3 days I didn't use. Now when I call they give me a ***** number to call and give me the run around please please help me. They cannot just take 3 days of my rental I did not use.Business response
04/30/2022
Dear ****************,
Your file referenced above to the BBB has been forwarded to our office for review and reply.
We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution.
Thank you for giving us the opportunity to intervene on your behalf.
Sincerely,ABG Response Coordinator
Customer response
05/03/2022
This complaint is for my mother *********************** and the confirmation # is 06559893US4 for the reservation.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.