Business ProfileforBurlington Coat Factory

On December 10, 2022, I went to the Winter Garden Burlington store and made a purchase of some pants. The next day I brought back 2 pants which the sales agent made a mistake and instead of a refund made 2 even exchanges. I sent the receipts to *********, the phone manager for customer service who is the supposed phone manager for customer service, the receipts.It's been a month and still no proper answer then I get a call from ***** who is the store manager for the ******* location on 1/16/2022. She called me very rudely and I wanted her to call pulled (around 4:30 pm EST). She called me on the 16th of January stating she was authorized by ********* to refund me for 1 pant. I advised her the sales agent messed up and even sent ********* the receipt for the re-purchasefrom me to show it was not an even exchange. Today, I went to the store to collect my money which was okayed by *********. The rude manager ***** was present and denied me the ***** and said she was only authorized to give me $9.00. She talked over me and got loud with me in the store and on the phone. ***** in the store and in front of guests said she will pull the cameras to see that it was an even exchange. I want the videos pulled as well to show that it was not. Why would a supposed manager think I am lying about a $20 refund when I provided all the receipts of repurchase? I asked her if I can ********* and she advised that she does not run the store and got loud with me.It ***** that a big department store treats its guests like criminals. I want you all to see how rude this manager was to me on the phone and in the store. This is ridiculous and I am still waiting on someone from corporate to call me about this issue that was embarrassing.