Customer ReviewsforAmerica's Best Contacts & Eyeglasses

I bought the warranty for my glasses and when I called they said I never bought it. I looked everywhere for the receipt and when I finally found it the warranty was listed on there as purchased. Unfortunately, when I found the receipt it was a few days after the warranty expired. However when I called my warranty was indeed active. Why sell a warranty if youre not going to respect it or even keep a record of it

I want to complain about the ********** location center, early this year I bought two pair of glasses from them. The women who service me and my daughter and we BOTH could not see. My daughter was told that she needed THREE pair of glasses. I was in the hosptilal Jan and Feburay. of this year. When I got out, we both wwent to this center and a young woman told me that all they needed to do was adjust the nose piece, BUT WE STILL COULD NOT SEE. We scheduled an appointment for this Saturday and we were told that they COULD NOT HELP US! Between the two of us we spent almost 1000 dollars! I am trying to see out of these glasses as best as I can, and I will contact the I

Absolutely the worst experience I've ever had in all of the years of wearing prescription glasses. The customer service was awful & it took 2 hours for a simple exam due to being understaffed. I wear progressive & the lenses are horrible. Cheaply made & after just one year & $400 later they need to be replaced. Avoid this place at all costs.

I am amazed by some of the people working for this place of business. Last June I purchased two identical pairs of glasses from Americas Best ********************************************** Had my exam and asked for contacts as well. What the heck was I thinking? The day I picked up my glasses I commented that the transitioning portion wasn't working. I stepped outside while the representative stood at the doorway as I tried them on. She stated she could fix the issue and took my glasses. I sat down for a about 20 minutes, and she was back with my fixed glasses. I took both pairs and left. Today 7/3/2024, I called the ******************* location here in ***** and spoke to ********. One thing should be known, if you chew your gum like a cow, we can hear you even when we do not want to. After hearing her chew and rabble through what they couldnt do for me. I requested a manager to call me which she did 25 minutes later. Manager ******* called and stated they would fix one of my glasses since the warranty for the other pair expired on 6/10/2024. However, the manager argued and stated no you picked up the second pair in November. That does not make one bit of sense to me. I picked up my contacts in November. I literally was handed a box of contacts by the representative and told "have a great day"! She wasn't concerned if my contacts fit or not and promptly ignored me. I asked if I could try them on inside the store which I was told I could try them on in the bathroom. Both pair of glasses have issues with them. One of the glasses has a line going thru my left eyeball and discoloration at the tops of both glasses where the antifog is supposed to work but doesn't. I paid almost $800 for both pairs yet can't get anything fixed. This was my first experience, nor will I be returning here. People I speak to say the same thing about Americas Best *********************************************** nothing but a bunch of crooks", well from where I am sitting, I unfortunately, must agree.

It seems that a group of thieves has taken over America's Best Contacts and Eyeglasses. I now understand why people take glasses off the shelves with prescriptions to avoid these crooks. I was told that an eye exam would cost $100 and an additional $30 to fill out an extremely short vision screening form. I was flabbergasted. Years ago, America's Best was a reputable establishment, but I don't know what has happened since then. I am thoroughly disgusted. My advice to others is to shop around if they tell you to go left, go right!America's Best Locations in ******************, **

I had my eye exam and bought my glasses in March. It is now almost the end of June and I still don't have my glasses. I finally asked for a refund yesterday and they are telling me they could refund me for the glasses but not the eye exam?? Give me my money back so I can go get glasses somewhere else.

Review for the ******************** location. The store manager *** ( ******) , is extremely rude and unprofessional. I went for an exam 2 months ago and they ordered me a tried pair of contacts, its been 2 months and I havent heard anything. The store is claiming that they called me over a month ago, but I never spoke to anybody . Why wouldnt you try to contact again? I should have know better, when I went in for the exam originally, he was also rude. I made a simple comment about how much the prices had changed in the past year and his snarky response was unnecessary and rude then. I should have walked away and not done business with them.Tried to talk to the manager and he kept cutting me off mid sentence and was argumentative and defensive. Told me he already knew what I was going to say when I asked him to let me finish my sentence. This is the worst Americas Best and I will not be returning. I want my money back on the contact exam since I didnt receive the contacts.

False Advertisement (Issue Number One)- Two pairs for $79.98. Ended up Spending Nearly $900.00 for the Two Pairs!!!!!!Faulty Eyeglasses (Issue Number Two)- Coating on Both Pairs Started Peeling. Only one months after purchase. Refused to Replace. Procrastination in **************** Headquarters. Contacted Them Almost 3-YEARS of agonizing discussions. Stated it was January 2024 when I first made contact. Lie. Offered 10% off Next Pair(s) as Final Resolution. Resolution not Accepted. Thus, Case Still Not Resolved. They Called it "Expiration of Warranty on The Eyeglasses." This is not a case of Expiration on the Warranty. This is a case of Refusing to "Replace Faulty Equipment in a Timely Manner! " - One months after purchase!SUMMARY: I will not ever recommend this company. Decisions are made at lower levels. Not acceptable. Not America's Best. It is America's Worse! Took almost $900 from me!!!!!

Extremely unreliably services, pay the extra money for care elsewhere!It's been over a month since my contact lenses exam and they still haven't ordered lenses for my fitting trial.

So I purchased a pair of glasses from Americas best located on ***************************************** in ************ sc and handles fell off on those,I had just purchase it so it was still under warranty and I was told by one of the technicians there that they couldnt be repaired. So I chose a another pair well when they finally came they ordered the wrong color, I was told by another technician that the color I chose and one that came had the same order number, so they took the sample one of the wall popped the lens from the new glasses and put it in the one from the wall. The glasses never worked properly they would adjust it and by the next week it be falling off my face again. I went to them 4 times for the same reason. They bent the handles and the nose bridge and then the store manager said if this doesnt work ask for me and I see what I can do. So it didnt work and I called customer care well that was a mistake she was rude she said that the glasses I chose wasnt for me and that they do a good job. She said that they had done remakes for me which wasnt true. She also said that the store manager would call me the next day, will that day hasnt come yet. I have share my experience with as many people as possible telling them not to spend their money there. Zero thats the rating, a big fat zero!!. My glasses are blurry in one position and like a magnifying glass in another always repositioning it. Just to be able to see