Business ProfileforTravel Weddings And Events, LLC

In October of 2021 ***** Girls in *********** promoted their 2nd Annual ******* Conference Tour set to take place July ****, 2022. Travel Weddings and Events, *** was the 3rd party company that hired to handle the event. TWAE sent out links via email to choose and purchase your suite packages. I purchased a VIP Privilege Master Swim Up suite at the *************** adult only ALL inclusive resort in ******** *******. This particular suite was marketed either as a single occupancy ($10,131pp) or double occupancy ($6,141pp).. I choose the double occupancy with my room mate after doing some research on the hotel and their specific accommodations. On the Resorts webpage this VIP Privilege Master Swim up suite is detailed as a King **** a double *** and a sofa **** but upon arrival there was only 1 King *** and a sofa ***. This was brought to the hotels attention and they informed up the suite does not come with 2 ***s and if were to change rooms it would be a downgrade as we purchased the 2nd tiered top room in this particular resort. After i received this information I spoke face to face with the *** of ***** Girls In *********** *************************** who stated we need to speak with the event planner and get some of our money back. So i did just that and spoke with the owner of Travel Wedding and Events, ******, no last name. ****** confirmed she was made aware this suite did not exist on the resort and was made aware of the issue prior to arrival and stated she called both myself and my roommate to offer a complete refund or to see if we wanted to change to another suite. A call that was not received by neither myself or room mate **************., no voicemail, or follow up email and collectively we paid $13,200 for this suite. I have since pulled my phone records and can confirm she never called. ******, continuously apologized for this mishap and stated she would take care of everything. TWAE Enterprises priced and sold a suite that does not exist! BE ****