ComplaintsforQuikTrip Corporation
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Selling of product with false advertising.The sign for the ON nicotine pouches was clearly marked $2.25 when buying 2 apparently in print unable to read it says only with loyalty program or App This print was again not visible from where you purchase it from.None of the employees or manager could tell me how to get this promotion.This was QT store QUIKTRIP STORE #*** **** E 350 HWY To sell something under false pretense/posted price is completely fraud./Misleading to the customer.I do have a picture of the sign zoomed all the way in. This is behind the counter and in no way is the fine print is visible from the counter. Qt is normally really good about knowing what is going on.I the fact that NO one at the store including the "traveling manager" knew how to claim the discounted price means this has been going on and no one knows about it.Initial Complaint
05/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is the second time I have gone to QT and your debit/card system is having malfunctions. This is insane. How was my debit card able to be charged when yall state that yall were having technical issues?? I just dont get it. And then I am not even compensated for these inconveniences that your company has frequently become involved in. This is getting ridiculous.Business response
06/08/2022
The customer was experiencing longer than normal wait times for refunds to be credited back to his account. All procedures on QuikTrips end were completed in a correct and timely manner. However, we understand the frustration and have sent the customer a gift card.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.