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ComplaintsforAtlanta Glass, LLC
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Complaint Details
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Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid for a service for glass and installing. They cut the glass incorrectly and did not make amends. Also threatening emails to *** me. I would like a discount and work completed for my time off from work. Or they can give me full refund!Initial Complaint
01/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered glass for my shower and when they came and measured, I asked them to replace the exact same thickness and size of the glass that was being replaced. When it was installed, it is not the exact same thickness and size and it is installed improperly. They used the clips from the original glass(which is fine) except they bent the clips so now a 6ftx9ft shower wall is shaking back and forth. it is a safety hazard as if you press on the glass, it bends and bows. I have a 6 year old son. If he were to slip and fall in the shower, the glass would shatter. I have repeatedly reached out to the company and it has now been 2 months with no resolution. I keep getting pushed around by ****** their receptionist. She keeps telling me all different stories as why they cannot come out. She wants the same installer to come out and fix it that broke all of the clips. The shower wall doesn't even go to the top of the ceiling as I directed them to as again this is a safety hazard for such a large wall. Not only did they break all the clips and installed incorrectly, they scratched brand new tile floors, banged up my walls. All they said was they were sorry. I have all the pictures, text messages etc with the receptionist. They are providing no resolution. I have a video where you can see the shower wall shaking and rattling
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.