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ComplaintsforMonarch Hardscape Group LLC
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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired *******************, Monarch Hardscape group **** ****************, ************* ** ************************ August to do the retaining wall and paver work, he quoted $80K for the entire project and took $32,000 in advance and after haggling for months finally he completed the wall and did not move on with paver work, even after receiving additional payment of $24,000 .. He was suppose to get permit from **************** city council for wall and pavers, but he didn't.. when we approached city council in person , city told us pavers are not allowed in our backyard to comply with city ordinance and i can only go with sod in my backyard. Since he has significant amount of our advance money (~7.5k) he wont refund the balance amount , nor he would do the sod/fence work. Rather he said he will only do paver work near the driveway and near the basement to BREAKEVEN with us and gave this in writing saying, but again has been constantly delaying this and not showing up to do the work. He will only respond to text messages and keeps giving excuses to show up and complete this paver work. In summary, his only intention is to siphon off money from gullible customers and keeps delaying and frustrating them to an extent that the property owner will have to hire another landscaper to do the work. In my case since he was only asking for more money to jump start the work, had to hire another landscaper to do the sod/fence work .. Also, he has done shoddy work by breaking all the storm water pipes and vandalizing the backyard, which eventually had to be repaired by another landscaper.Now he is reluctant to refund the remaining advance money of 7K also not willing to complete the job in a proper/ethical manner.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.