Complaints

This profile includes complaints for Job Placement Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Job Placement Services, LLC has 5 locations, listed below.

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  Job Placement Services, LLC

  822 Davis Rd Lawrenceville, GA 30046-6131

• 

  Job Placement Services, LLC

  822 Davis Rd Lawrenceville, GA 30046

• 

  Job Placement Services, LLC

  2441-Q Old Fort Parkway, #442 Murfreesboro, TN 37128

• 

  Job Placement Services, LLC

  10601 Clarence Dr STE 250 Frisco, TX 75033-3867

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  Job Placement Services, LLC

  502A South Many Avenue Murfreesboro, TN 37130-4246

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While searching to work for the postal service I clicked on a link. They talk about hiring with the postal service ask information on what your looking for just like it does on the acuall website. Thinking this was right I put the information in and wondered why I had to pay to file an application. Moments after doing it I looked it back up and the post office talks about scams and misleading companies that mimic there site so it looks like your applying even though its not. I have contacted this company 5 times for a refund. I emailed them moments after doing it however the email they have on site doesnt work. I then cheated on aug31st and the sep 1 both said there were emailing the right place and somone would reach out. Of course no one did. So I called the following week on 9/7 no resolution and asked for a sup so they set a callback I was called right befor the person left and couldnt call them back minutes later and the number they provide go right back to customer service. So I called again on 9/8 and was told I would get a cb again and that they only have one supervisor for this misleading shady company. I want a refund as I never wanted or needed there service. This site is very misleading in the put that are a third party at the very bottom of the website in a dark grey box and they no people dont read it.

  Business Response

  Date: 09/14/2022

  ********************,
  
  Thank you for reaching out and providing an opportunity for us to address your concerns on this public platform. First, I would like to apologize for the level of service that you received. It was not on par with what we commit to provide to our customers. At this time, I will address each point in your complaint and hopefully provide some clarity.
  
  You mentioned that our website asks questions about what you are looking for just like the actual **** website. This is not accurate. The **** does not ask questions about your preferences. It is not interactive, it only provides information, it does not ask for information.That is one of the many ways our site differs from the **** website.
  
  Next, you mentioned that you believed you were paying to file an application. We make sure that anyone interested in registering for our services is very clear that they are NOT paying to apply for a job or to complete an application, so this is explained in our Terms and Conditions and you are required to agree that you have read and understand this PRIOR to paying the registration fee. So you would have agreed that you understood you were NOT paying to apply for a job before you entered your card information and paid the registration fee.
  
  The Post Office does, in fact, warn about companies that scam people into believing they are helping them to get a job. We actually provide the same warnings about these companies, and we receive hundreds of calls each and every day from customers that have been scammed by those companies and now have no way to contact those companies now that they have paid their money. We are not those scamming companies. We actually do help people to get hired and we provide video testimonials from some of those people that now work at **** and credit our program for helping them to get the job.
  
  Regarding our email not working, I am not sure what the issue is that you were experiencing. We do not seem to have an issue with our emails. We are successfully sending and receiving emails from our **************** email address. Perhaps there was a temporary service issue at that time that has since been resolved.
  
  I have reviewed the chat communications and listened to the phone recordings. I do believe that our agents followed procedure and communicated the correct information to you regarding the refund policy. However,I do believe the situation could have been handled in a quicker and more professional manner. For that I do offer our most sincere apologies.
  
  Lastly, you mentioned that we disclose that we are a third party at the bottom of the website where we do not want people to read it. This is not true. In addition to placing it on the bottom of each and every page of the website, we also explain who we are in these other areas of the website: About Us, Frequently Asked Questions, Privacy Policy, and as I previously mentioned, in the Terms and Conditions which each and every person must agree to have read and understood prior to completing their registration and paying any fees. So, clearly we are not trying to hide the fact that we are a third party.
  
  I hope this response has cleared up some misconceptions you may have had. Despite the fact that your refund request did not meet the criteria of the Refund Policy, we have honored your request and processed your refund on 9-9-22 (Transaction ID#**********) and the funds will be available to you according to the terms and conditions of your bank or financial institution. In addition, and to show good faith, this week I will also be sending you several complimentary Development Modules as part of a separate training program we offer. I think you will find them very dynamic and valuable in your job search. We wish you good luck in all your future endeavors.  

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today July 22, 2022 I was applying for a job at the Post Office. I somehow connected to this website thinking that it was connected to the Postal Service. I thought it was odd they were asking for money for job but I am searching so I went along to help the process. Well the whole thing is an absolute joke. Applying for a job and taking an assessment you can do easily on your own. So what is it theyre helping with? Other than making people assume they are affiliated with the postal service. I called to get a refund and was read a repetitive script from a woman who couldnt answer my questions. All I want is my money back. They did not help me and it was in fine print at the bottom of the stinking page that they are not affiliated with the ***** Future users beware of this scam website. I dont even know how someone can sleep at night doing this to people. Please help me get my money back.

  Business Response

  Date: 07/26/2022

  Thank you for reaching out to the BBB with your concerns and giving us the opportunity to respond within this public forum. We appreciate being able to provide explanations publicly to each of your complaints.
  
  First, yes our site is going to look as if it relates to the US Postal Service because it promotes careers with the US Postal Service and we are in the business of helping applicants to get hired there.  
  
  You mentioned you thought it was odd they were asking for money for a job.  To clarify, you were not paying for a job.  You paid for our resources and services.  We clearly state that we are not affiliated with the **** and we are a third party company. We do have this clarifying statement at the bottom of each page of our website.  We not only explain at the bottom of the page who we are, we explain this at the bottom of each and every page of our website, in the About Us section of the website, in the FAQs, in the program material, Privacy Policy, and also in the Terms and Conditions that you agreed to PRIOR to you paying your registration fee which was intentional so that we ensured that you clearly understood this before you registered for the program of assistance.  
  
  When you reached out to us for a refund, we reiterated our Guarantee that you agreed to and that we stand behind. It states that we are so confident in our ability to get you hired and we believe in the effectiveness of our program so much that if you follow it and do not pass one of the four entry level assessments or are not offered the job within 30 days of the interview process, then you get a full refund.  Although your refund request did not fall under one of these two criteria, we still processed your refund on 7-25-22 at 3:45pm EST as a show of good faith.
  
  It is unfortunate that you did not realize the value of our program like so many others have. We would have loved the chance to help you get hired and start your new career.  We wish you good luck with your job search and future endeavors. 
  
  

• Initial Complaint

  Date:07/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent website hounding unemployed people for money to help them get a job.

  Business Response

  Date: 07/14/2022

  ******************,

  We appreciate the opportunity to respond to your complaint on this public forum. However, it is unclear exactly what you are unhappy about. Here, it states that you feel we are hounding unemployed people for money to help them get a job. However, we do not do cold calls or seek out people in any way. You sought us out and visited our website and then voluntarily registered for our program. That is not in any way our company hounding you or any other customer. We attempted to open the file that was provided with the complaint, but it was just a blank page. There was nothing else stated in your complaint.
  
  We pulled the phone recordings in an attempt to gather additional information as to what may have occurred however that was to no avail. You called our help center on 7-13-22 and stated you wanted to reverse a charge on your card which is something that should have been directed to your bank, not us. When the representative attempted to walk you through our refund policy, you hung up on her within a few seconds before she could assist you. She did process a full refund for you immediately as she recognized how upset you were But since you had hung up on her, she could not advise you of this. Therefore, she provided the following message to you in writing that same morning and sent it to the email address you provided during your registration:

  
  I want to inform you that we are in the process of issuing a full refund for your program registration. You will receive a confirmation email once the refund has been processed. It will be processed by the end of the next business day and made available to you based on the terms and conditions of your financial institution. If you have any further questions or concerns, feel free to contact us at ************.

  
  But you continued to file a complaint about hounding you, which did not happen, and request a refund, which was already provided. It is unclear why you proceeded in this manner.
  Regardless, we hope that you are now satisfied and wish you good luck with your job search and all your future endeavors. 

  Customer Answer

  Date: 07/20/2022

   
  Complaint: 17561255
  
  I am rejecting this response because: I have not been refunded.
  

  your business is predatory. you claim that its impossible to get through the postal worker assessment without you, then you have a program that doesnt work. I did not use your product because it was faulty and would not open. I then realized your websites claims were false when it literally said your product was a step in the application process. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/21/2022

  We never made a claim that it is impossible to get through to a postal assessment without our program. On the contrary, throughout our website we explain that our program is optional. This is explained in the disclaimer that is on each and every page of our website, in our FAQs, and also in the Terms and Conditions that you agreed to prior to registering and paying for the program, which indicated that you understood this. Also, if you had an issue opening our program, we would have been more than happy to provide you with assistance to help resolve that technical issue. It sounds like a simple fix.
  
  We have,in fact, processed your refund. It was done on 7-13-22 and I have attached the transaction receipt as proof. The funds are available to you according to the terms and conditions of your bank or financial institution therefore I would recommend reaching out to them to follow up on the refund. It has been processed on our side and is now out of our hands.
  
  Our business is not predatory. Again, our program is completely optional. We have helped many applicants to be hired at the Post Office which is evidence that our program is effective and not a program filled with false claims. Again, we wish you good luck in your job search. 

  Customer Answer

  Date: 07/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the refund has been settled. However, this is still a business that should be held accountable for the wording of their site.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20, I searched ****** for a part-time job at the US Post Office. What came up was a web site US Job Services (job-postal.com) whose website gives the definite impression it is connected to the US Postal Service. Only in the small print at the very bottom of the page does is add the disclaimer that it is an independent job placement service. After reviewing the information, I determined I wasn't interested. I also wondered why the Postal Service would charge $89 to apply for a job. When I contacted US ************ they refused to issue a refund reading from a long script. When I called the following day, **** in the business office agreed to refund half the $89. That hasn't happened. Their website is deceptive to say the least, which I explained to her. The color scheme and logo give the appearance of the official site of the US Postal Service. At this point I'd like a full refund.

  Business Response

  Date: 06/23/2022

  **************.
  
  Thank you for reaching out to the BBB with your concerns and giving us the opportunity to respond within this public forum. We appreciate being able to provide explanations publicly to each of your complaints.
  
  First,yes our site is going to look as if is relates to the US Postal Service because it promotes careers with the US Postal Service and we are in the business of helping applicants to get hired there.
  
  Secondly,we not only explain at the bottom of the page who we are. We explain this at the bottom of each and every page of our website, in the About Us section of the website, in the FAQs, in the program material, Privacy Policy, and also in the Terms and Conditions that you agreed to PRIOR to you paying your registration fee which was intentional so that we ensured that you clearly understood this before you registered for the program of assistance.
  
  You mentioned that **** in our Business Office agreed to refund half of the $89 but that did not happen. This is inaccurate. She did process the refund and I have provided proof of such with the transaction detail showing the refund was processed on 6-21-22 at 5:27pm EST. And I did hear on the call recording that she advised you that the funds would be available to you according to the terms and conditions of your bank or financial institution. So because the funds were not immediately available to you did not mean that we did not process your refund. As you can see from the enclosed documentation, your accusations are not accurate.
  
  We did process half of the refund as we stated we would, despite the fact that you did not meet the criteria of our refund policy just because we were showing good faith. To continue showing good faith, we proceeded to process the remainder of the refund on 6-22-22 as per your request and that documentation is attached herein as well.
  
  It is unfortunate that you did not realize the value of our program like so many others have. We would have loved the chance to help you get hired and start your new career with ***** We wish you good luck with your job search. 

  Customer Answer

  Date: 06/24/2022

  My bank notified me late on 6/23 that my account was credited for a total of $89. I'd like to point point that I believe the company rep told me that I would receive a confirmation email concerning a partial refund at the close of business on 6/21/22. I did not receive a confirmation email so I contacted BBB on 6/22/22. I'd like to also point out that again the disclaimer that Job Placement Services is not affiliated with the US Postal Service is mentioned at the very bottom of their page. In the future I hope in the futile the company would make that more apparent to avoid future confusion.

  Thanks for your assistance in obtaining my refund. Please consider the case closed.

     

   

  Business Response

  Date: 06/29/2022

  We are happy that you are satisfied with your refund and consider this matter closed. 

  Customer Answer

  Date: 06/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today May 12th I was applying for a position for the **** and thought I had to pay a registration fee for the application. Fee was 89 dollars then, found out from my fiance that the post office doesn't charge for applications. So then I found out this was some kind of placement agency. Not at all what I thought I was paying for. They also say they are an A rated member BBB. CAN YOU HELP ME GET MY MONEY BACK. Right from the search on ****** thought I was applying for a job, not rendering any services. They refused to offer any kind of refund till I failed all 4 assessments or don't get hired after interview. This is quite misleading.

  Business Response

  Date: 05/18/2022

  Thank you for reaching out to the BBB and allowing us an opportunity to respond to you on this public forum. First, I want to clarify, you were not applying for a position for the **** when you were going through our registration process. You are only able to do this at ****.com. This is explained on our website. What you were doing was registering for our program of assistance to help you get hired at ****. This is also explained on our website on the bottom of every page that you visited,in addition to the Terms and Conditions that you agreed to prior to entering your payment information and moving forward to registering for our program of assistance.
  
  You stated that you were informed by your fianc that the post office does not charge for applications. This is correct. We also state this on our program of assistance and throughout our website in the Terms and Conditions, FAQs, and Privacy Policy.
  
  You stated the program of assistance was not at all what I thought I was paying for but again, you agreed that you understood this when you agreed to the Terms and Conditions prior to paying your registration fee.
  
  You claimed that we stated we were an A rated member BBB. This is inaccurate. We never claimed to be a member of the BBB. We stated that we had an A rating with the BBB which is true.
  
  When you reached out to us for a refund, we reiterated our Guarantee that you agreed to and that we stand behind. It states that we are so confident in our ability to get you hired and we believe in the effectiveness of our program so much that if you follow it and do not pass one of the four entry level assessments or are not offered the job within 30 days of the interview process, then you get a full refund.
  
  Although your refund request did not fall under one of these two criteria, we still processed your refund on 5-12-22 as a show of good faith. We want you to be successful in your future endeavors and wish you good luck on your job search.