ComplaintsforGwinnett Endoscopy Ctr
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Had colonoscopy on 1/18/2024 and prior to procedure I was charged $575 when questioned about amount I was told that475 goes to deductible My insurance statement came and not ***** was applied to deductible Called them for refund and after run round they told me that wrongful charge would be refunded to me. In 1 to6 months. It look like shakedown to me in hope that some will stick. Please make everyone aware of this practice which is widespread in all Northside facilities Thank youInitial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 3, 2022, I had a medical procedure at Gwinnett Endoscopy Center. I was asked to pay $500.00 on the day of the procedure which I did. On July 14th, I received a bill for $700.00 which was paid as well. I contacted my insurance on November 3rd to discuss deductible status. It was during the call that I discovered my insurance paid Gwinnett Endoscopy Center the full amount of $1,200.00 for my June 3rd procedure. I called Gwinnett Endoscopy Center on November 3rd and was told a $700.00 check was issued on October 25th which was received. I was told by ***** that she will escalate my request for the remaining $500.00 refund. I called on December 1st and spoke with ********** who stated she will have a Team Lead to return my call. I called on December 2nd and spoke with a ***** who also indicated she will have a Team Lead to return my call. As of December 5th I have not received a callback. Gwinnett Endoscopy Center. They have had my $500.00 since June 3rd and refuses to return. Im demanding my funds be returned immediately. It was stated by one of the representatives that they wrote off my $500.00 credit as a recovery.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.