ComplaintsforNash Chevrolet

• Initial Complaint

  12/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchase truck on October 20th. The check that was written by bank was more than the purchase price. Instead of having my bank to rewrite the check I proceeded with my purchase. I was offered extra warranties/coverages to offset the price but declined. We agreed the over payment would be refunded to me. I have yet to receive payment. I've been calling for weeks leaving voicemails for ***** who I was told is the back office manager. As of today ***** hasn't returned not one of my calls.

• Initial Complaint

  11/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from this dealership on 09/30/23 online. The dealership added a $1000.00 charge for gap insurance after they had given me the final price of the vehicle. The documents was uploaded for me to sign and I informed the dealership I was not gonna sign any documents until the paperwork is re done and the $1000.00 GAP insurance was taken off. I was informed by the finance manager that the paperwork has been uploaded into the system and it can't be reuploaded. I informed the dealership I was not gonna purchase the vehicle. I received a call from the sell manager, *********************** . The sell manager informed me that if I went ahead and signed the documents he would reimburse me once the deal has funded. The sell manager sent an email confirming our phone conversation and his promise. I have emailed the sell manager on a number of occasions and called and left messages, but my call or emails have not been returned. I contacted the original salesman on a number of occasion for assistance and he stated he will get the message to the sell manager.

• Initial Complaint

  12/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my truck for a diagnostic test since my check engine light came on. It came back that my fuel injectors need to be replaced. I was quoted $2500 then 5 mins later he came to me and said it would be $2100. My truck is a 2016 Tahoe with ****** miles so I was surprised that it would be the fuel injectors. I left did my research and this is an known problem with my year and model of truck and come to find out that there are 13 states that will cover for replacement up to ******* miles, ******* is not one of **********. GM now has different kit to install for this problem. I called dealership asked why its not covered if its a known problem. He advised that it is an issue but nothing they could do about since its not a recall. I was told that it should on take only 2-3 hrs to replace, at the most 4hrs but not 6hrs of labor for fuel injectors that the dealership is trying to charge me.

  Business response

  12/09/2022

  Customer is complaining about a known manufacturer issue, (to which they admit) does not have a solution and is not covered in the ****************. ******************* is a franchise dealer and has no control over what is covered or what is not by Chevrolet. We have provided the customer the service they asked for, but unfortunately the end result is not to their satisfaction. As far as billable hours for repairs vs actual time of repair, Nash Chevrolet follows standardized billing guidelines provided to us by the manufacturer, and referred to as SLTS (Service Labor Time Standards). A repair could bill for 6 hours of time, but if a tech is able to perform the repair in less time, that is where profit is made. This is standard practice in the industry, and is how businesses stay afloat, and able to continue to serve the community. Please contact us if you require any further information.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Friday November 11, 2022 I purchased a ************************** Boss from Nash Chevrolet. On Wednesday November 16th, the check engine light came on. I called the sales rep to inquire about the extended warranty I purchased with the truck. Specifically, if could I use it at any mechanic, only ***** dealerships, etc. I was advised the warranty is active after thirty days. Anything prior to thirty days would be the responsibility of the selling dealership. With the dealership being an hour away, I was advised to go to a *** Boys to have a diagnostic check and to provide the error code to ****. Signature ******** conducted the diagnostic check. The error message is P219A-00 (air fuel ratio imbalance). Signature noted it was a bad sensor (roughly a $200/$300 part). After I had already returned home, the **** rep advised me to have the mechanic reset device and drive 40 or 50 miles to see if the light comes back on. Noting, if the light doesnt come back on the issue was probably due to cheap gas. The implication being the issue was my fault. I advised the rep that I havent put gas in the truck as I still had a half tank remaining from the original purchase. I purchased the truck with three quarters of a tank and I work from home. Furthermore, the troubleshooting advice was unacceptable, void of responsibility, and appears to be an attempt to kick the proverbial can down the road for the extended warranty company to pick-up. Even more disappointing is the loss of confidence in the reliability of product purchase. We are going out of town for thanksgiving and I had intended on driving my family to ***********. I advised the rep of the trip and proposed a several options to get the truck to them for repair. The rep claimed the ** or service would contact me as they no longer wanted to be in the middle of the conversation. Nobody reached out. I ask the rep for the **s phone number and I was provided with the number to the dealership.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my my Chevrolet Cruze in to Nash Chevrolet in *************, ** in June, 2022. The car had previously been running hot until I put more antifreeze in it. After adding the antifreeze my car and air conditioning was running pretty good. I just wanted my car checked to be sure I was not in danger of it breaking down on me. I was told that it would be diagnosed and the Diagnostic Fee would be $145 and it would be Deducted from the Cost of Repairs. I was then told that I needed a Water Pump. The Total Cost of the Water Pump was close to $650.00. After driving my car home I noticed when I turned the air conditioning on my car started to act as if some sort of pressure problem was occurring and the fan and check engine light came on. It appeared as if the wrong part was put on or it was not repaired correctly. When I called Nash Chevrolet **************** they connected me with the service representative that signed me in for the previous service. She told me that there would be another Diagnostic Fee of $145 to recheck the work that they had previously done. She insists that there is another issue going on. She is not a mechanic. She wanted to test drive my car. I went back I drove it while she sat in the passenger seat. She again said that I needed to pay another diagnostic fee. Now this started happening as soon as I picked my car up from service and started driving home after the repair. If this had been the issue then what happened to the previous Diagnosis that I had gotten when they fixed the Water Pump? My car had not had this issue. If it had it would have been Diagnosed and fixed when they fixed the Water Pump!! **************** Rep is telling me that they only fix what I tell them?? So then they never even Diagnosed my car in the first place. I never told them what to fix I am not a Mechanic the Rep said that they would run Diagnostics first. I would like a full Refund. I tired of calling and getting no results. **** has receipt.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a brand new truck from Nash Chevrolet I have some issues with the alignment of the bed, paint issues and a ticking sound coming out of the dashboard begin the sterling wheel I told the I dont feel safe and confortable with that when Im driving that told me they can do statements of a crazy thoughts

• Initial Complaint

  01/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a set of tires for my 2015 Silverado on January 14, 2021 with ***** miles. I do my own tire rotations and oil changes. I had issues with trying to remove the over tighten lug nuts with my titan breaker bar that **** did when installing the new tires on January 14, 2021. The truck has *****. I ended up breaking the end of the breaker bar on the last nut on the 3rd tire because the nuts were over tighten. I then got my 4 way tire tool and I'm pretty strong was unable to loosen that nut or the nuts on the 4th wheel by pulling on one end and using the pressure by using my foot on the opposite side of the 4 way. I got my impact wrench out and couldn't budge the lug nuts. I picked the impact wrench back up and knew it had a dial with numbers for torque and it was on number 1 but didn't know at the time if number 1 or number 4 was stronger so I rotated the dial to number 4 and was able to to loosen the remainder lug nuts. I called the shop manager at Nash Chevrolet and spoke to *****************************. I told him what happen and asked because they had over tighten the lug nuts when putting the new tires on and caused me to break the end of my titan breaker bar to reimbursed the cost of the breaker bar end of $26.58. He said no since they were put on the beginning of last year. It didn't surprise me with his response. I have had a long history with Nash Chevrolet detailed in an attached letter where one of the times I purchased a new **** Silverado and in **** while doing that oil change only got 2 1/2 quarts out with ****** miles on it. You changed the oil at ***** miles and that shop manager told me it was normal for a truck to use a quart every ***** miles. I went and got the salesman and he knew I about vehicles. He got one of the head guys and he said the rings didn't set during the break-in. I traded the truck and they sold it to someone and didn't tell the guy. The salesman told me the guy might call me and not to tell him. The guy never call me.

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