ComplaintsforArchadeck Of Lawrenceville
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Complaint Details
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Initial Complaint
05/06/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
A signed contract which is attached to the documents was completed and signed for the outside deck to be rebuilt according to the HOA's design/approval through ******************************* at the ****************** Townhomes. Within the contract the builder *************************** was paid according to his timelines within the contract. The first check payment of $8000.00 was given to the vendor on 02/24/2022. The second payment was requested LESS THAN 7 days later by the vendor but in turn was was written for the amount $7000.00 on 03/04/2022. There has not been any additional work completed on the deck after March 11, 2022. The vendor was sent several pictures from the homeowner in reference to areas of concern about the deck flooring as well as the railings and esthetics of the deck floor. According to the text messages the vendor did not see any fault with the work according to the photos that were sent to him and failed to keep his promises for coming to the property in person to see the issues. The vendor's materials have also been left within my garage for months as his personal storage. Prior to the incomplete project the deck was used via the homeowner 4-5 times per week. Presently the deck's non-usage is approaching 3-months. Due to what appears as improper installation of the flooring future water leakage may occur.The vendor has started and completed the outdoor deck next door and has failed to correct the failure of his incomplete work at my residence. *************************** of Archadeck has shown to be very unreliable, untruthful, and does not seem to care about finishing the projects in a timely manner according to his contract. The contract is favorable for Archadeck in a sense for payment purposes but not for customer service. Once the vendor has been paid it takes weeks if not months for him to complete the projects that he started according to other neighbors within the complex. *************************** BREACHED the contract by collections and not finishing his work.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.