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ComplaintsforResurgens Orthopaedics
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a injection procedure on October 21. Prior to the procedure I was told by medical assistant *** that they would bill my insurance but I would have to pay out of pocket and get reimbursed if insurance paid.Weeks later, the insurance was not billed. I called and spoke to ******* office manager who was dismissive and stated most insurance companies don't cover it. I then insisted they still send it to the insurance company. Weeks later the insurance company still not billed.Business response
12/02/2022
The patient was informed, prior to her procedure multiple times, that insurance did not cover her injection procedure that she requested. I, personally, called and explained that to her and also let her know that we could try to run it thru her insurance, but it would be denied. We do have documentation that states the patient agreed to patient the cost.If you need anything further, please let me know!***************************, CCMARESURGENS ORTHOPAEDICS
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
758 Old Norcross Rd Ste 100
Lawrenceville, GA 30045-3386
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.