Business ProfileforNational Indoor RV Centers

On November 27, 2023 we dropped off our Entegra Accolade at National Indoor ** for some warranty work and a 360 camera to be installed. We were still waiting for pricing to come back from National Indoor ** and correspondence and phone calls were made with *********************************** and ***********************. We were given a price of $4599 to install the cameras with 18 hours to install the cameras. On December 4, 2023 we were provided the link to the camera system to purchase directly from tadibrothers. We purchased the equipment and it was sent directly to National Indoor ** with confirmation from *********************** via email they received the equipment on December 8, 2023. On January 3, 2024 **** called and spoke with *********************** to schedule pickup of our Entegra Accolade and were assured all items were complete and it was ready to pickup. *** told **** that all work would be complete and ready for pickup on Thursday January 4, 2024. On January 3, 2024 **** emailed the ATL Team 1 (who was the team completing the items) along with *********************** confirming pickup on Saturday January 6, 2024 at 10 am.On January 5, 2024 we drove to ******* and stayed in a hotel with our dog to arrive promptly at National Indoor ** on January 6, 2024 at 10 am to pick up our Accolade and drive back to *******. **** received a call Friday night from *********************** to say it was not ready. *********************** called again early Saturday morning to tell **** that they worked until 9:30 pm Friday night and that it was still not completed and hoped to have it completed Saturday by noon. After arriving Saturday on site around 10 am it is our belief that the camera installation did not start until Friday January 5, ********************************* what appeared to be the beginning stages of install. I was in our truck all day Saturday with our dog waiting for the Accolade to be completed. The ** did not come out of service until around 3 pm on Saturday. We had purchased the equipment and paid the bill and had no choice but to wait for completion. After bringing the ** out to us, we discovered the 360 cameras were non functional. After further review going through the ** there was cables intertwined and hanging down in the basement of the Accolade, both side cameras were not facing down and not level, there was saw dust in the basement and no holes were plugged, the front camera was not even screwed in (was only glued), 3 of the 4 cameras were not correctly sealed. At this point the ** needed to go back into service to get these items corrected. We were told to pull the ** to the side and technicians would meet us there to fix the items. I was no longer going to sit in my truck with the dog and sat in the Accolade while they worked on the cameras. I sat and listened to the lady technician tell another technician that the cameras were hooked directly to the battery and that was a huge no no. She was cussing up a storm about the installation and telling the other technician that they under bid the camera install job. She did not realize I was in the Accolade and then apologized to **** and I for cursing as she did not realize anyone was in the Accolade. I was not offended by the cursing but more offended that the job was not complete and we were misled by several people about the installation and their ability to do the installed correctly. We were told the Accolade was complete and ready to pick up and that was not true when we arrived. They were very aware we were driving from ******* to come pick it up. They had our Accolade for 5-6 weeks (4 weeks after the camera equipment was delivered to them) and the camera installation was not worked on until the day we were driving to pick it up. At this point we were never going to make it back to ******* and had to stay on site at National Indoor ** overnight and leave the next day to try to get home for work. We were overcharged for a camera install that their technicians were not able to complete properly.