ComplaintsforRock Solid Security of GA, LLC
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a surveillance system installed on 2/28/23. The salesman "updated" the system and got it working right on 3/24/23. They recording unit and/or one camera quit working on 12/5/23. I contacted the salesman on 12/8/23 and he came out and got it working on 12/10/23. The camera or recording unit went out again on 1/6/24. I contacted the salesman on 1/6/24. He was out of town and promised to "make it right" when he returned. At 4:05am on 1/16/24 he returned my text and said he was at the airport on his way home and would contact me later that day (yesterday) . I'm still waiting at 7:00pm 1/17/24. Every time I contact him I tell him that I want my money back and this unit out of my house. (it has a 3 year warranty) but he has now quit corresponding with me. (might be because of what I've called him) I can't *** him because he is using a box number inside a Pac Mail store as his company address. He also says that he is BBB accredited on his company stationery.Business response
01/25/2024
*********************
This camera issue with *********************** has been resolved and she is now a happy camper. Camera system is working perfectly fine. All is well. Please note for the record that ********************* and ROCKSOLID SECURITY has handled this in a professional and timely manner and again customer is very happy. System is working perfectly. Thank you and have a good day.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.