Business ProfileforBest of Signs

I placed an order on 5/27/2024 for a window decal. I paid extra for priority processing and shipping. I was supposed to get the proof from their design team within 2 hours. Waited for 6 hours - nobody got back to me. I contacted the company and they told me that they have too many orders pending and asked me if I could wait 2 hours more and they will get back to me with the proof. I waited for another 4 hours and they didn't get back to me. After going back and forth about 5 times, they finally came up with the decal - it was a painful process, the design staff would not follow my instructions. Finally 2 days later they shipped the merchandise - 5/29/2024. The decal was delivered on 6/3/2024, even though it was supposed to be delivered on 6/1/2024. Anyway, I got the decal opened it up and there were problems. First of all, the parts which were supposed to be white were NOT white - they were gray. Second, the size of the decal was supposed to be 40 inches by 44 inches, the actual size of the product was 40 inches by 32 inches. I contacted bestofsigns.com regarding the issues with my decal and basically got nowhere: they kept on bouncing me from one customer service rep to the other, then they told me that the quality is what it supposed to be and that it was my fault because I didn't put it up the right way, and they did not say anything about the size of the decal. This is the worst company I had the displeasure dealing with - HIGHLY UNPROFESSIONAL, just like their sister company - Bannerbuzz.com. I definitely DO NOT RECOMMENT THIS COMPANY!