ComplaintsforUsed Imports Auto-Lawrenceville
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Complaint Details
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Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 2015 ********** Beetle (VIN: *****************) from USED IMPORTS AUTO Lawrenceville on October 30, assured of its good condition. However, issues arose immediately, with the Tire Pressure Monitoring System light being attributed to temperature fluctuations. Shortly after, multiple warning lights (ABS, airbag, steering wheel, tire pressure, and traction control) appeared. Seeking help on November 12, the dealership stated that they are not responsible for taking care of or fixing the car.Within two to three weeks, undisclosed problems emergeddead battery, broken headlight, ABS tire sensor replacement, broken cup holder, and a defeated ABS module. Shockingly, my visit to the repair shop revealed that the car is poorly wired and composed inside, with several wires having been damaged by rodents. The diagnosis fees ($200.64), a new battery($226.29), and repair costs($3,002.70), as reached an alarming total of $3429.63.As a first-time car buyer and recent international graduate, I relied on the dealership for accurate information. The failure to disclose issues is unethical and jeopardizes safety. I am requesting comprehensive reimbursement for all incurred expenses totaling $3429.63 and appropriate action to ensure that such deceptive practices are curtailed, protecting other consumers from similar predicaments.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.