ComplaintsforGwinnett County Department of Water Resources
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I see that they are charging me and my neighbors for sewer work that they chose To do. All of of my neighbors that used to pay $40 to $50 dollars a month are now paying from $100 to over over $300. Dollars a month for water. I just got a **** for $320.00 for water. I have no leaks. My neighbors be are getting the same. On their web site, they say it will be for two years. They say it is for sewer work, not my problem. I pay property taxes. This is overkill cruel. I am a senior citizen. How can they do this to us. It is so wrong.Business response
11/23/2021
The customer first contacted us mid-October 2021 about her ****. After verifying that both the meter read and billed consumption were accurate, our representative provided instructions on how to test for a leak at the property.
The customer again contacted us mid-November and mentioned that a plumber had been to the property to make repairs. Our representative relayed that if the customer were to provide repair receipts, we would calculate a leak adjustment on her account.
We are currently awaiting receipt of this documentation, and have left messages for the customer on two occasions since and also emailed her to contact us so that we may close out this issue.
As a sidenote, sewer charges are based on the customer's ********************** usage for the billing cycle and charged according to the established sewer rates approved by the Gwinnett County ***** of ************** They are not arbitrarily collected to fund specific projects. We are unsure what 'sewer work' the customer is referring to as there are no recent or ongoing DWR projects in this area.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
6 complaints closed in the last 12 months.