ComplaintsforThe Wig and Bracelet Bar Beauty Supply LLC
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
************************* sells accessories on ******** Live under the name of The Bracelet Bar (sometimes the **************************** Bar). Beginning on or about Sept 3rd - Oct 19th, I made five different purchases for wigs, bracelets and berets via CashApp and have not received any of the merchandise totally $527. Initially, upon my inquiries, ************** referred me to her "customer service department", who are actually her either minor or young adult children with no resolve. After an aggressive exchange for several weeks, ************** agreed to send a refund on Nov 10th and I have not received any payment. I would like to receive the $527 paid to me in the same manner in which I paid her, *******, immediately. She has made no good faith efforts to refund me. One of the purchases was returned to her as she it to my former address in Oct, although she was sent my new address in July ***** Tracking #**********************). Otherwise, I have not received any tracking information for the remaining disputing orders. I no longer want the merchandise and will no longer purchase from her. I sent the attached letter on Nov. 30th and her response was "Refunds are send out on the 30th day _ Which is documented on all paperwork _ Please stay out of our inbox unless you have anymore questions pertaining to business _ Your threats is small and My God is so much bigger!" The next day, Dec 1st, I received an email suggesting she render partial payment, "Good evening!, The only order we have that was sent back and not delivered to you was the order from Sep 29th totaling to $128 you ordered 10 tams for $12 each. I just would like to be clear before we submit a refund also please send us your cashapp. Thank you ??", which is unacceptable. I am requesting a full refund of $527, the total for all five orders.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.