ComplaintsforHappy Haven Childcare & Learning Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My son was picked up on Friday 5/5/23 evening covered in bumps and a bruised lip. By the time we got home and noticed it, daycare was closed and we were confused why no one called us during the day to let us know. My son was already scheduled for his routine check up on 5/8 and before I made it to his appointment, an email was sent out from daycare saying they have an outbreak of HFMD. We went to his doctor and she confirmed he did have HFMD and for ** to keep him home one more day. She provided a doctors note for him to return to school on Wednesday 5/10. I had already paid for the week of daycare on 5/4 ($221.02) and Happy Haven refused to allow my son to return to daycare even with a doctors note. I asked for written and signed policies and procedures that I waived the right for a doctors note to not be accepted and/or that the daycare legally makes the final decision on when he can return in regards to his health care. I also wanted to be reimbursed for the days they were refusing to keep him (5/10 & 5/11) as they were saying he needed to be out **** days so Friday (5/12) was the soonest they could take him. My husband initially tried to resolve it on 5/8 and took his doctors note for them to copy. *********************** told him that she would follow up with ************************* and circle back to us, however we never heard back. Thats when I went to the building on 5/9 around 4PM. The staff was very unprofessional, never offered to discuss this in an office. The director, ******, refused to show many any documentation and said she would refund me for the week of daycare. I left and then went back to get that in writing and ****** refused insisting that I was making demand and that I have her word on getting a refund. She kept saying that she had to get her daughter to swim lessons. The staff threatened to call the police on me instead of writing a simple note. ****** said she would email it and Ive yet to receive it. I want a full refund & other people deserve one too.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.