6 Customer Reviews
Review from Wilma P
1 star06/27/2024
Stonecrest Toyota did a bate and switch on selling me a 2023 Toyota Camry. They told me about 1 car black that had 10k miles and while we were working on the paperwork, the salesman ****, stuck his head in and said that car had been sold and he had another car for me. That care had a dent on the back and had 69k miles and cost more. **** then told me they could knock the dent out and make it like new. That was May 28 and today is June 27 and I still don't have a car that the insurance and car payment is due.
Nalley Toyota Stonecrest Response
07/01/2024
Thank you for sharing your experience, and I'm truly sorry for the frustration and inconvenience you've faced. Please reach out to me directly so we can make this right and ensure you receive your vehicle. I want to address this as quickly as possible and restore your trust in our dealership. Your satisfaction is very important to us.*****************************, General Manager Nalley Toyota Stonecrest ************Review from Shelby H
1 star02/17/2024
Nalley Toyota took over a botched job by ******** Shop by State Farm. The body shop turned it over to Nalley Toyota, because they indicated it was a manufacturer error.(fuel pump and sensors). Nalley said they would fix it, but M/M need to pay them.It finally got fixed, but Toyota would not release my car, until paid. When I picked up the car. The car was dirty inside and out. was not aware of the inside until I drove home. 2 sets of tech worked on the car. Toyota is ungratful to their customers. need to repair it right.Review from Edward H
1 star12/13/2023
Took my 2018 Toyota Tacoma in for a recall in June 2023 they found considerable amount of MOLD because of the recall they end up keeping the vehicle for five months to get rid of the mold, and was told by the manager, ************************* that they would compensate me With a voucher for future service or parts, which I never received, and when I called or tried to reach out to Mr. ************************** he would ignore my calls and not return them.Review from Priyanka P
1 star05/26/2023
Our car has been in the body shop for over a month at this point. They mismanaged our case and did not submit a claim until a week later thought hey said the parts were available and provided all the information and yet 2.5 weeks later and 12 voicemails later with no response we had to go meet in person again only to know they didnt have the parts and claim was not submitted in time to the insurance company and they were blaming the insurance company when all communication was provided with proof that it was not insurance companys fault. This is unacceptable. We are now having to pay out of pocket costs due to the negligence act by Toyota Stonecrest Body Shop and are concerned what is happening with our vehicle. I need someone to assist because it is extremely concerning.Review from Lm S
1 star10/29/2022
This dealership is filled with a bunch of fast talking people who dont know much about the vehicle their selling. The carfax that they give I believe is altered. I was told that the vehicle I was purchasing was not damaged. Damages on the car were poorly repaired. I didnt see the damages until I seen the vehicle in the day time. The vehicle originated in a flood zone thats not mentioned in the carfax. I have rusted door jam and bolts on the engine. And to charge me new car prices for a car that was swimming with the fish. Im very disappointed in this dealer.Review from Velvet M
1 star06/23/2022
Nalley Toyota sold me the worst car off the lot, and when the engine went out I had to pay $1000 to get the car removed from the expressway, all the while cars were coming and I could have gotten hit. I took the car back up there the next day. When I got there I handed the keys to ******* and she came with the salesman *****************************, which was the guy who sold me car, but he told me that the car did not have any problems, so they came back with the manager ****, and he said that he could not give me my money back, so he gave me a rental car and said that he was going to fix the car but the car was never fixed. He then called me back two months later and told me that he was trying to sell me another car. I did not want to do business with them anymore so I asked them for my money back. Ive been waiting for my money for weeks. I didnt receive any money or a rental and Ive been missing work because I have no transportation.
Customer Review Rating
Average of 6 Customer Reviews
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