Business ProfileforTax Geaks

Submitted my W2's for the tax year 2021 to Tax Geaks (***************************) on 4/14, and received the first draft on 5/11, ask **** about the numerous invoices I kept receiving (15) which she said it was not due until the final draft. Well, 2 weeks later 5/24 I finally reach out again to Tax Geaks about the returns. She said she was waiting for payment. Now I clearly asked her about payment in our last conversation. She sent version2 and I paid the invoice $475.00. I reviewed the 2021 return and had several questions about how the return was prepared. Asked her if she had time to go over the return with me. and She wrote back and said, "I will call you on Friday when I am back in the office. You can also email your questions. We will send tax returns tomorrow". I waited for the call on Friday 5/27 but never received one. I'm not sure how this company stays in business, very impersonal, and this team only communicates with invoices. Very hard to get in touch with anyone They refuse to explain how they prepared your returns. Here it is a month after payment and Geaks never sent my returns and never called. I think this may have been a scam. At this point, I can't trust what they did nor can I file without verifying the returns were done properly. I just want my money returned and I'll hire another team that is more responsive and professional to complete my returns.