Business ProfileforD & S Plumbing

D&S was scheduled to give me an estimate to replace a water heater in one of my rental units in ******* on Thursday April 20, 2023. Upon the technician's arrival, the tenant was not available.I called back D&S plumbing to reschedule the appointment for Tuesday April 25th, 2023.During that conversation, the lady asked for my credit card number. I asked if I was being charged for the trip, and she said no, they just need it for their records. I told her there was no need to give her my credit details at a that juncture.I found another company that was able to replace the water heater sooner than April 25th, so, I called D&S back to cancel the Tuesday appointment. D&S Plumbing started sending me an invoice for $157.50 for 'Trip Charge' that I was not previously advised will be assessed, otherwise, I wouldn't have scheduled with them.I have called, and sent emails to try to resolve, to no avail.Their reasoning was that I did not tell them it was a rental property, so they have to charge! Their website does not mention anything about 'Trip charge'This is a direct quote from the site "You will never get charged a service fee from us not after hours, not on weekends, not on holidays period. We only charge for the work we do. "I fell harassed by the constant emails they send demanding $157.50 for work that they did not do.Please help resolve.Regards,***************************