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Find a Location

Transcend Renovations, LLC has 1 locations, listed below.

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    Business ProfileforTranscend Renovations, LLC

    Construction Management

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Transcend Renovations, LLC is an independent general construction firm that oversees development of various types of construction and renovation projects.

    Products & Services

    This Company offers Construction Management

    Business Details

    Location of This Business
    4370 Lawrenceville Hwy, Lawrenceville, GA 30043
    BBB File Opened:
    8/26/2019
    Years in Business:
    13
    Business Started:
    9/2/2010
    Licensing Information:
    • Transcend Renovations, LLC informed BBB that they use licensed sub-contractors when required.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 AM
    T:
    8:00 AM - 6:00 AM
    W:
    8:00 AM - 6:00 AM
    Th:
    8:00 AM - 6:00 AM
    F:
    8:00 AM - 6:00 AM
    Sa:
    10:00 AM - 5:00 PM
    Business Management
    • Mr. John Smithson, Project Manager
    Contact Information

    Principal

    • Mr. John Smithson, Project Manager

    Customer Contact

    • Mr. John Smithson, Project Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I initially came into contact with Transcend Renovations through a cabinet installation company when I was getting my kitchen remodeled. I was told that the work included simply taking out the old cabinets and putting in the new cabinets. I hired Transcend Renovations to do additional work based on that information. In total, I paid them $3,609.00. There was not a task that they did that was done correctly: measuring the cabinets, uninstalling and reinstalling appliances, hanging a shower door, supply and install support brackets to my kitchen counter, and electrical work. Eventually, the shower door was hung correctly. I had to hire someone to hook up the gas line to my stove, a task I paid TR, **** to complete. I begged for over a month for them to repair the electrical mistake. The electric in my home was functioning properly before TR, **** relocated the outlets and switches in my kitchen. I know this with 100% certainty because I had a home inspection prior to purchasing the home. Everything was fine. They demanded more money before they would come out to correct the mistake they made. I ended up having to fire Transcend Renovations and hire other professionals instead. Transcend Renovations advised me on April 1, 2024 that they would issue me a refund for the tasks they did not perform. Their direct quote is as follows: The check you receive from our office is for the services we were not able perform. I wish you all the best. May *** direct your path. I have yet to receive any money from them. I have had to pay an additional $800-$900 dollars to complete and repair the damage caused by this company and will need to pay additional money for tasks yet to be completed (install plumbing&electric to kitchen sink, garbage disposal, and dishwasher) with quotes anywhere from $650-$1250. This is on top of having to pay additional funds to eat out since I still do not have a fully functioning kitchen due to Transcend Renovations mistakes. I just want my money back.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessica A

    5 stars

    08/20/2021

    Had some erosion underneath an addition to my house and needed an entire new footer built + filling in the eroded area of the foundation. I used Transcend Renovations and project manager was John Smithson. They were EXCELLENT. Seriously, the best company I've ever used and I come from a family of contractors (in another state of course). Such great service and communication and John is an absolute gem. Plan to use him for all future projects

    Local BBB

    BBB Atlanta & NE Georgia

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