Complaints

This profile includes complaints for Loganville Dentist Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Loganville Dentist Office

  4799 Atlanta Hwy Loganville, GA 30052

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  Loganville Dentist Office

  4799 Atlanta Hwy Ste 500 Loganville, GA 30052

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates for this is 1/29/24 through 7/22/24. On my initial visit I was told I would be receiving temporary denture and permanent dentures. I also asked about keeping my 4 lower teeth. The reply I got from Dr *** *** was they would probably only last 5 more yrs. She had all my teeth removed. The temporary dentures do not fit. She has continually insisted on me getting implants. On July 3rd I told her I could not afford implants. They are between $20-30,000. After I said that she has had nothing else to do with me. She referred me to a Prosthodontics saying she is just a GP , and is not qualified to do dentures ( thats what the receptionist told me when I called per Dr *** ). She also is saying I smoke and shes not comfortable doing the procedure. She never said anything like that until I told her I couldnt afford implants. She has refused to complete what was promised which includes my permanent dentures. My insurance has paid their part and Im stuck with a $3,440. Im disabled and I live on social security. This is a hardship for me. I would like for ******** to stop sending her patients that she can take advantage of, the elderly and not rich people. I would also like my money back so I can find a real dentist to make my permanent teeth. She already has been reported to the Better Business bureau twice. She keeps doing the same thing and nothing has happened to stop it.

  Business Response

  Date: 08/23/2024

  This is in response to your correspondence dated August 20, 2024, addressed to Loganville Dentist Office.
  

  We do not have a HIPAA authorization authorizing anyone to speak to you regarding ***** ******. Pursuant to the **************** Portability and Accountability Act of 1996, no specifics regarding Ms. ****** may be provided to you at this time. However, if you will have Ms. ****** sign and return an appropriately executed HIPAA authorization, Loganville Dentist Office and its affiliated practitioners would be happy to engage with you regarding this matter.

  Customer Answer

  Date: 08/23/2024

  Loganville Dentist office has responded to complaint saying they need a ***** authorization. I will go to the office on Monday morning and fill out the paperwork they are requesting 

  Business Response

  Date: 09/04/2024

  This is in response to your correspondence dated August 20, 2024, addressed to Loganville Dentist Office.
  

  ***** ****** was contacted via phone on 08/29/2024 and HIPPA Authorization was sent to her via MyChart. We have not received a signed ***** Authorization form from ***** ******.
  
  We do not have a HIPAA authorization authorizing anyone to speak to you regarding ***** ******. Pursuant to the **************** Portability and Accountability Act of 1996, no specifics regarding Ms. ****** may be provided to you at this time. However, if you will have Ms. ****** sign and return an appropriately executed HIPAA authorization, Loganville Dentist Office and its affiliated practitioners would be happy to engage with you regarding this matter.

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22171417
  
  I am rejecting this response because: have called several times. The last call I was told something about my memory not being good. I called again today. Waiting on return call from *******. I just received this Hippa form today. They said they sent it last week. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/12/2024

  This is in response to your correspondence dated August 20, 2024, addressed to Loganville Dentist Office.
  
  We do not have a HIPAA authorization authorizing from the BBB or anyone to speak to you regarding ***** ******. Pursuant to the **************** Portability and Accountability Act of 1996, no specifics regarding Ms. ****** may be provided to you at this time. However, if you will have Ms. ****** sign and return an appropriately executed HIPAA authorization, Loganville Dentist Office and its affiliated practitioners would be happy to engage with you regarding this matter.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22171417
  
  I am rejecting this response because: I have already signed the *****  form via email. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/13/2024

  This is in response to your correspondence dated August 20, 2024, addressed to Loganville Dentist Office.
  
  We do not have a signed HIPAA authorization authorizing from the BBB, the BBB has to produce the ***** form to ***** ****** and obtain directly from ***** ****** then the BBB will forward the signed ***** form to Loganville Dentist Office in order to discuss ***** ****** case.

  Pursuant to the **************** Portability and Accountability Act of 1996, no specifics regarding Ms. ****** may be provided to you at this time. However, if you will have Ms. ****** sign and return an appropriately executed HIPAA authorization, Loganville Dentist Office and its affiliated practitioners would be happy to engage with you regarding this matter.

  Business Response

  Date: 09/25/2024

  Please see the attached document.

• Initial Complaint

  Date:04/22/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dentist for an in-network covered procedure in January and dealing with this business has been a nightmare. They spout lie after lie and there is seemingly no escape from the run-around their office provides. They have been contacted by my insurance company (Aetna) multiple times telling them the procedure they performed is covered. ***** has even provided them (multiple times) a breakdown of what my financial responsibility is for the procedure. Despite this and requests from ***** that they cease billing me for any amount in excess of the actual amount owed, they have refused to correct the bill and have submitted the same incorrect bill to a bill collector.I have uploaded documents showing the correct amount owed as well as documentation of what this unethical business is submitting to the collection agency.

  Business Response

  Date: 04/26/2023

  Hello Better Business Bureau,

  This is in response to your correspondence dated April 23, 2023 addressed to **********-************* and Loganville Dental Office.  
  
  We do not have a HIPAA authorization authorizing anyone to speak to you regarding ***************  Pursuant to the **************** Portability and Accountability Act of ****, no specifics regarding ************* may be provided to you at this time.  However, if you will have ************** sign and return an appropriately executed HIPAA authorization, Loganville Dental Office and its affiliated practitioners would be happy to engage with you regarding this matter.

  Thank you,

  Customer Answer

  Date: 05/01/2023

  I do not mind if Loganville Dentist Office discusses the details of this complaint, however they have now corrected the billing issue and the corrected bill has been paid.

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is literally the worst place you can go to for any kind of dental work. We started by having an appointment and getting her impressions done and the fi literally almost choked my mom with the molding material they used and then got mad when we brought it up. She eventually got the plan of care and we were told we had to pay for the whole treatment upfront. We ended up paying almost 11k separating it in 3 cards. She had the surgery and after a few months of recovery we came back to find out they wanted 6k more in order to finish the job. Being so upset we needed up not finishing that day. You talk to several employees as you go through your treatment plan and when you finally confront them about what's been going on throughout this experience, they all deny any involvement. Literally a 10 thousand dollar procedure was payed for upfront for them to not get half the work done and refuse a refund until you ask for an explanation why the refund isn't supposedly possible. Months later still no partial refund for work that wasn't completed my mom still has no implants. When I made the Dr. aware of this all she could say was sorry. The other dental assistant that spoke Spanish assumed my mom didn't speak English and was talking bad about my mom to the Dr. and when my mom came up behind her and asked to be shown to the bathroom the tech literally told the doctor "don't worry she doesn't understand" knowing **** well my mom was right in front of her and yes she understands! Had no apologies no kind of acknowledgement for racial act that she literally made toward her even though the tech is Hispanic herself. Truly disgusting and horrific experience. Please help us settle this my mom needs her treatment finished somewhere else and they also wont give us the refund promised after work wasn't completed.

  Business Response

  Date: 08/03/2022

  We would like to continue the conversation regarding this case.  FIrst we need HIPAA authorization.. then we will submit a response.

  Customer Answer

  Date: 08/09/2022

  We are currently looking for a new provider in order to continue care. ***************** is now having pain in her mouth due to the unfinished treatment. Her health is now compromised due to the medical negligence from this dental clinic. The other financial clinic has not denied her request they are pending paperwork. 

  Business Response

  Date: 08/12/2022

  August 1, 2022

  
  VIA: *************************************************

  
  BBB of Metro Atlanta, ******, and NE *******
  Ms. ***********************-******
  235 *****************, Ste. 900
  *******, ** 30303

  
  RE: ***************** ID.: ********

  
  **ar *****************************,
  This letter is in response to your correspondence dated July 19, ************************ *******.

  
  Regarding Ms. ** La P**** concern, we made her an offer for refund, however, she had also filed a complaint with her third-party financing company, therefore needed to await resolution. As her claim was denied with the third-party financing company, we are willing to give her another offer contingent upon a signed release of liability.

  
  Respectfully,
  Loganville Dentist