Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Martinelli Investigations, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMartinelli Investigations, Inc.

    Investigator
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/2/2017

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Private Investigation Services, Process Serving, Criminal Private Investigations , Custody Private Investigations, Asset Private Investigations

    Business Details

    Location of This Business
    7712 Hampton Pl Bldg 11 Unit C, Loganville, GA 30052-6770
    BBB File Opened:
    3/15/2004
    Years in Business:
    27
    Business Started:
    2/13/1997
    Business Incorporated:
    2/13/1997
    Accredited Since:
    6/2/2017
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mrs. Robin Martinelli, President
    Contact Information

    Principal

    • Mrs. Robin Martinelli, President

    Customer Contact

    • Mrs. Robin Martinelli, President
    Additional Contact Information

    Fax Numbers

    • (770) 236-8220
      Primary Fax

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/20/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was taken on a ride by a private investigator.I paid her $621 to domesticate a subpoena from the state of ********* to Georgia.She quoted $1,000 to domesticate the document, to locate and 2 attempts at service.I told her that I would pay her $600 to domesticate it and then I would pay the rest when the job was completed.I have dealt with too many private investigators in situations like this and have gotten ripped off. So, I know to not pay them until the job is completed.She told me yesterday that she would not do the job and told me she would not reimburse me the money I paid, because she was keeping $100 for the preliminary background check she ran.The deal we made was that she would domesticate the document for $600 and then locate her.I never asked her to run a background check. She did that on her own. I spoke to an attorney friend of mine after she refused to do the job and the attorney told me that a private investigator doesnt have the authority to have a court document domesticated.I informed the private investigator that she would need to send a cashiers check and the document to the attorneys office before Friday.She reimbursed me $500 and I have no idea where the document is.It is a legal court document, signed by a judge and now I need her to follow the instructions I gave her.She needs to own up to the fact that she agreed to do a job that she wasnt properly licensed to do, ran a background check when that wasnt what I asked her to do and send the document and the remaining $121 to the attorney so I can have the job done properly.I am including screenshots of the part of the email conversation I had with the ** and the text conversation I had with my attorney. I will forward the entire email conversation if necessary, but its at least 10 or so messages.Thank you
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kimberly O

    5 stars

    03/12/2023

    ***** and team have been absolutely phenomenal to work with. Her knowledge of the legal system and her compassion make her the expert I want to work with. ***** is tough but fair. You'll find that she is the one you want on your side. she makes it happen. ***** says what she means and means what she says. she has multiple strategies and will figure out how to make it work. her networks are broad and diverse. She relies on them to make things happen where other people are unable to do so. I called ***** when I was scared and didn't know what to do. The police were unwilling to help and actually made my matter worse. ***** got everyone aligned and helping me. I highly recommend her.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.