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Complaint Details
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Initial Complaint
10/30/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
A Team Pest USA representative came to my house a few days after I moved in on 8/3/23 to explain the termite contract I was required to purchase with the house and to sell their additional pest services. I agreed to a bi-monthly pest service, signed a contract with the team memberand requested that my credit card not remain on file. I was billed promptly for $49 on 8/4/23. A cancellation fee was not explained.A copy of the contract I signed was not provided. I never received the phone call from the office regarding my card remaining on file or to schedule the ******* service that was promised.On 8/7/23 a service person documented there was no pest activity found. My house is in the countryside and there is obvious insect activity. I do not have any proof that this service even occured because I was out of town.On 8/27/23 I made phone calls to multiple reps and the Team Pest USA office. Given I could not reach anyone, I left a message requesting a cancellation of service. On 9/5/23 the office finally called me and asked that I write them an email requesting termination of service, and explained there would be a cancellation fee of $200. I wrote the email on 9/5/23 requesting cancellation, and I received a response with the contract I signed attached. No confirmation of the cancellation was provied.One of the reps called me on 9/11/23 with the agenda of talking me out of the cancellation. I explained that I didn't think the termination fee was fair and the rep said he would make an effort to cancel the cancellation fee and call me back.On 10/3/23 I recieved a message that Team Pest USA would be coming by to do the service on 10/6/23 - almost exactly one month after requesting the cancellation of services in writing. I responded to the text that I had cancelled service and to not send a rep.I have received an invoice #******* dated 10/12/23 in the amount of $210 for "Contract Cancelation". I am requesting that the fee be removed from my account.
Business response
12/12/2023
****************,
The contract that you signed, which is attached here, did have a clause stating that we require a card on file and auto draft for all services. You did ************ line item. The contract also states that an early cancellation fee of 60% of the remaining contract amount is due after an early cancellation. However, we understand that you were unhappy with your service and do apologize for this. As a gesture of goodwill, we will waive all cancellation fees. The card that we had on file will be refunded in the amount of $210.00. Please allow 2-4 business days for us to process the refund. The amount of time it takes for the refund to reflect on your card is dependent upon your bank or financial insitution. We apologize for any inconvenience and wish you the best.
Initial Complaint
01/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
In the beginning of this issue, our pest control company sold out to Pest USA, yet we did not hear from them for a year until we contacted them. Finally, we got in touch, reached a financial agreement to continue the pest control, and mailed a check for $275.00 to the invoice address in **********, ** in late December, 2022. The check was received and deposited on DEC 27, yet the business has contacted us as recently as January 12, 2023, and is still seeking payment as they say there is no record of payment. we have provided the check transaction number to the business and are awaiting a reply. Your assistance is requested in resolving this matter. Thank You, ***** and *******************Business response
01/20/2023
We have spoken with both Mr. and Mrs. **** and have resolved the issue. the payment was received and deposited and their account is up to date. From our conversations the customer's are satisfied and we have upgraded their termite system at no additional charge. This new system will give them added protection. Pest USA is here to help in this matter further. If anything further is needed please let me know.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.