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ComplaintsforAssure Plumbing Pros LLC
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We paid the company to come install plumbing. All plumbing is leaking within ***************************************************** come and fix.Business response
09/08/2023
Assure plumbing pro was hired on 4-13-23 to install plumbing for customer, we pulled a permit and installed plumbing at business location everything was installed, and customer was satisfied, the work that we completed for her passed inspection on 4-25-23 we gave a guaranteed warranty, Customer provided her own sink which was used and rusted. ****** later customer called her credit card company to report that repairs and installation was not done which is fraud, disputed transaction on 7/2/23 we then had an overdraft on our business account I reached out to customer to find out why she did that. she then called me stating that she failed the #FinishInspection which is a job we were not hired to do, she then told me her significant other did the work and did not do it correctly and she ask us if we can help, we went back out there as a curtesy to see what damages her significant other caused, we helped her out for free. we called her several times to get our account for fraudulent charges fixed she called them and told them to remove the report that she had made, it took over 50 days for our business account to go back in positive status by then we lost business and revenue with false accusations, after the account was finally fixed she started calling again regarding a problem, after discussing matters with my lawyer we have decided to cut ties with any involvement with customer because she is not to be trusted with our quality of work, the work we did is quality work with 100% satisfaction guaranteed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.