ComplaintsforGeorgia Community Management, Inc.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Our issues with this company began in 2019 when we made arrangements to pay HOA fees to this company. They were selected to manage our neighborhood and have nothing but padded their pockets. The arrangement request to pay more than allowed in a shorter amount of time sent in 2021 went ignored and instead of replying, they simply sent our account to collections by filing in Gwinnett county due to laws that protect HOA management companies in the state. We receive zero assistance from this company in our neighborhood and went months without receiving our mail because they refused to ensure a clear and safe space for the mail carrier to make deliveries. My neighbor has had a pile of dirt sitting on their property since summer 2023 and nothing has been done. These people are essentially robbing us of money while they lazily sit by and do nothing they were contracted to do but will hastily expect to be paid HOA fees. We began making payments to ********************************* as ordered by the court. The firm began to say they were not receiving checks sent by us in October 2023 and would not allow electronic payments to be made. I received sales letters from attorneys in January 2024 stating a request to garnish wages was filed on 1/9/24. I called ********************************* and asked when this was done and why as we had not received notice. A representative named ******* confirmed on 1/22/24 that there was no request in place and a payment of $758.08 was required to stop any process of collections from going forward. The check was sent 1/24/24 and to date has not been cashed. 2/3/24, I logged into my bank account to see a legal hold for $833. They confirmed it was submitted by this management company and the firm I spoke to. On the same day, I sent an email requesting documentation, payments made and the current balance to remit payment in full and be done with these incompetent companies. To date, I have not heard back from either company.

  

  Business response

  03/22/2024

  We took ****************** community on as a client in early 2019. She came to ** with a balance on her account from prior **********************. I  was able to locate correspondence between ************** and our office over the term of the last 5 years. She had requested a security key on multiple occasions and a payment plan on two occasions. All correspondence was answered. 

  ****************** account was sent the Associations legal counsel in June of 2022. ************** had not paid  her HOA assessments in 2019, 2020, 2021 or 2022 and owed a substantial amount of money. The Associations attorney is an HOA attorney who was selected by the ***** of ********* of the community and who is contracted with the ***** not GCM. Any legal proceedings initiated by the attorney would have taken place in a Gwinnett County court, as the community is located in Gwinnett County. To date, GCM has never received a payment directly from ************** but the Association has received six (6) payments that the attorney was able to collect. GCM does not freeze bank accounts nor do we garnish wages. Any actions would have been overseen by the Associations attorney who operates at the direction of the Associations ***** of *********.

  I will not respond to the other statements made by ************** regarding our services. We provide quality services at a fair price to the community. We are not the police and cannot force neighbors to always be compliant, just as we could not make ************** make timely payments, which is why the Association had no choice but to send her to collections. 

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been renting a house in ********* ** for 13 months. There are safety code violations that Atlanta Light and Gas have recently discovered and after complaining to the property management company for over 10 months to fix HVAC and gas lines they have not remedied the issue. The gas has been shut off by the gas company and the Mainstreet Renewal refuses to fix it or provide relocation for me and my two grandchildren ages 3 and 15 years of age. We have now been without gas, heat, hot water for 6 days and after 10 months and the property will not let me hire a plumbing company per the lease. The rent is paid and they are issuing an eviction. Myself and my grandchildren have been staying in a hotel which they stated they cannot pay for and that they must wait for approval to fix. I have emailed them 3 notices from the gas company with the instructions on what needs repair which is gas line, HVAC, receptors etc. They claim to not have received it though I have sent it to several emails and text messages and the company maintenance portal. Please Please help me get the attention of the property to fix this issue and credit money spent on rent , lost of work, hotel stays etc, Since February, I have requested maintenance and they have sent techs over to change the filter even after 4 techs advised that is not the issue and that there was gas leaking in the attic.

  

  Business response

  11/03/2023

  Our business has not managed single family rentals in over two years, as we decided to focus on our primary business - HOA community association management. It's possible that this renter rents a home in a community that we manage, but we have nothing to do with managing or overseeing single properties in any community. Additionally, there is no way to confirm that she rents in one of our communities', since she did not leave an address with which to confirm. As is, GCM has no affiliation with this complainant.

  Customer response

  11/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  03/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Reported a roof leak over a year ago. It has yet to be fixed. They didn't come out initially until I sent a threadting email that I was being neglected. When they came out then they proceeded to try to repair a roof that is 30 plus years old. Way past it's lifetime. It did not work it continued to leak and I reached out to the property manager ************************* on multiple occasions via email trying to get him out here this is now been over a year and the roof water has now penetrated and entered the house causing multiple leaks and different spots. And is also rotted inside. They have now sent out someone to repair the siding. Without properly repairing the roof and they have also repaired the siding with the incorrect materials a lesser quality materials and it is just designed to cover up the leak that they have behind there they also did not repair all of the siding there's a whole unit below me that has complete siding rot from this roof leak again. This is unacceptable they sent out a rep that stated the roof needs to be replaced. They need to replace the roof and then they need to come in and repair the siding with the proper materials and make sure they put a water barrier behind it this has been this has been nothing but the worst experience. The property manager ************************* has done nothing but delay the process and neglect my needs as a resident.I also asked them to see if they would check for mold which they refuse to do. Since this has been leaking for over a year it is a high concern of mine that there could be black mold behind my siding or in my walls due to that this roof leak has been happening for so long due to ***************************** neglect. I also asked them for pictures documenting any repairs that they do on my property in the future. And they did not do anything of the sort. I am just trying to make sure that they do this properly. This is on the third floor roof and they are simply taking a third party's word on the repairs which have been insufficient to this time so far. They also told me that any interior damage is my concern. I feel that the fact that they neglected this issue for over a year that anything that has entered my home is due to the neglect.I expect my roof to be replaced and my siding to be repaired and properly with the correct materials and also make sure that they use proper water barrier Etc and then also have a mold mitigation team to come out and check everything.

  

  Business response

  06/27/2023

  To Whom it May ************** are writing in response to a complaint filed against Georgia Community Management (from here forward abbreviated to ***) by *************************  ************** reported that there was a leak on the roof of his condo along with possible rotten siding to GCM.  GCM as agents for the board of directors reported the issue to the **************************************************** of directors shortly after.  It was determined that due to funding the roof would be inspected for repair by a vendor the association had used in the past.  ************************* reached out to the normal contractor and was not getting a satisfactory response as to when the roofing company could come out to give a quote.  
  
  It was due to this reason that the board of directors for the Backwaters Condo decided to go with a new vendor.  During this time ************** was in contact and did receive responses from the community association manager *************************. When the board decided to go with the new company
  ************** and was connected with ****** Roofing to establish a date to meet at the property to obtain a quote forany repairs.  There was hold up in this situation due to **************** desire for roof replacement which is scheduled in the associations budget as a capital improvement item for all of the units over time.
  
  The roof has been repaired and the siding as well was attended to.  **************** unit will be continued to be monitored and will as the association schedules roof replacements bw evaluated based on urgency by a licensed professional for order of roof replacement.  As of this writing and to my knowledge the roof repair has held up to date and the issue has been resolved for some time.
  
  Sincerely,
  *****************
  Operations Manager
  Georgia Community Management, Inc.
  

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** was contracted by the builder of our home (***************** Construction) to provide fiber optic internet. We have been trying to have the internet installed and have been told by numerous service technicians that they are unable to install the internet until a data port has been switched to accommodate our home. Every time we speak with **** we are advised that the issue is resolved and another tech will be sent to install the internet. The tech comes out and says exactly the same thing (unable to install the service because there are not enough ports). We have spoken to numerous managers and all they say is theyll send another tech. It is a continuous loop of misinformation and we still do not have any service. One technician advised us the engineering **** needs to approve the work order and a heavy construction team would need to be sent to split a line to install additional ports. At this time nothing has been done and every call is over an hour of explaining the issue over and then his been going on since December 6. We have a work from home situation and are dependent on the internet and we need the issue resolved and are getting no where with ****.

  

  Business response

  01/10/2023

  I believe that we have received this in error. GCM is an association management company, who manages Home Owners Associations. We do not manage the *** where this property is located nor are we affiliated with your builder, ***************** Construction or ATT. 

   

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Myself and my wife sold our house February 18th, 2022. We had already paid $300 on January 28th for ***************. *** total dues are $650 a year. There was a $350 balance, which wasn't due until the end of March. GCM is the *** Management company. The closing attorney reached out to GCM to pay the balance of what was left and GCM told them we owed the whole balance of $650. So the closing attorneys paid the whole balance. After closing we found out GCM didn't report the $300 we paid. GCM finally sent us a check for $100. We provided the closing attorneys with proof of the $300 payment and now they're going back and forth with GCM to get our other $200 that's owed to us. GCM keep saying it was mailed but won't send the attorneys proof of the checks they cut. It's just a whole run around for $200 that's ours. In the beginning the receptionist "******" was saying they didn't owe us anything else. Then her husband "*****" admitted to the attorney they owed us. He sent them a confusing breakdown but it did show the $300 payment we made on January 28th. But it's been over a month and still nothing. They keep acting like they don't know where they sent the checks, and they're going to cancel and resend them. I can tell by the dealing with our community that they are a shady company. I'm on the *** board and I'm not the only board member that feels this way. We just want what's ours, nothing more.

  

  Business response

  04/20/2022

  On February 15th, GCMs closing department submitted a closing letter (attached) to Requestor: ******************** & Escrow, LLC, on 2/18/22 for the property located at **********************************************************************. We also provided them with a copy of *************** ledger (attached) showing all payments that had been made against the account, to include the $300 payment on January 28, and the carry over balance of $100 that was a prepaid credit on the account. The closing attorney should have prorated the assessment for the number of days that the seller lived in the home - 31 days in January plus 18 days in February or 49 total days. Total 2022 *** assessment due was $650 divided by 365 days for a daily rate of $1.78/day, multiplied by the number of days that ************ occupied the home - 49 days = $87.26. **************** first installment of $200 less his portion of $87.26 = $112.74 PLUS the additional $100 (prepayment) or $212.74 should have been returned to ************ at the closing table via a check from the buyer or a credit on the settlement statement to refund him for any unused 2022 assessment payments. Because this transaction was exclusively between *********** and his buyer, neither the *** nor GCM should have had any involvement in any money transaction. To date, however, at the attorney's request, we have mailed to their office, two checks for ************ (see attached), returning both the $100 prepayment and the $200 full first installment, which erroneously leaves the *** unpaid for the 49 days ************ occupied the home. 

  
  I have both emailed and left a voicemail for ************ to ensure that he has all details surrounding this matter, as well as sent him copies of all that was provided to his closing attorney. I am disappointed that he feels that we feel short with our service, however, I am hopeful that my communication reveals that we are not the party at fault. I welcome a return call from him to discuss further, as I can understand his frustration in this situation after seeing how the title company/closing attorney handled this transaction. I have never seen a closing processed in this manner. GCM provided the correct information in a clear format and in a timely manner. The issue that has initiated this complaint stems from missed steps in a transaction that was exclusive to ************ and his buyer and was facilitated by his closing attorney any issue of monies paid/returned should have been transacted at the closing table on 2/18/22.

  Customer response

  04/21/2022

   
  Complaint: 16986093
  
  I am rejecting this response because:The business never included payments made, and never inform Closing attorney of ****** payment, and wasn't no pro rate due, cause

  *************** was pay in full by closing attorney rather it was for me or new homeowners,  it was paid in full associate with the address,  so no I don't accept the response...But I'm satisfied mine ****** was return by GCM..
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought my home in December of 2019. I never received a welcome packet, covenants/restrictions, or anything telling me when *************** were due. The first contact I ever received from GCM was a statement dated 5/17/2021, showing that I owed a previous balance of $772.50 as a previous balance, as well as a delinquent interest charge of $11.25 for 4/1/2021 and a delinquent interest charge of $11.25 for 5/1/2021, for a total of $795. I called GCM, explained that I had not received any correspondence from them until this statement and therefore the delinquent interest charges needed to be removed from my account. I was transferred to the property manager's ********* and I left a message for him to call me. He never called me back. Since he never called back, I paid $772.50 via check in July 2021 as I thought $772.50 was the amount of the yearly dues.I have now received a statement dated 11/22/2021 showing a previous balance of $45 plus $750 for 2022 dues, for a total of $795. I called GCM again on 11/23/2021 and explained the issue again and was transferred to the property manager's (Matt) ********* again. I left a ********* and as of the filing of this complaint, I have not received a call back.Based on this information, I should have only had to pay $750 for 2021 dues and was overcharged $22.50 for 2021 dues.I am requesting a refund of $22.50 for the overpayment for 2021 dues. The delinquent interest charges need to be removed from my account since the property management company did not **** me or provide me with any information prior to sending the first statement which included delinquent interest charges. The $45 previous balance on the 11/22/2021 statement should not be there and needs to removed from my account. I should only owe $750 for 2022 dues which is due 1/1/2022. Attached is the only communication I have received from GCM.This is for account number *******

  

  Business response

  12/13/2021

  I called and spoke with ************** on 12/13/21. It appears that GCM never received updated deed information from the title company sale of the property in December 2020. We were contacted in late March 2021 by the previous owner who stated that he was still receiving mail from us regarding this property. At that time, GCM researched the ** land records and officially updated the owner on record, which is when ************** received the notice dated in May 2021. I have advised ************** that I will work with the ***** of ********* to have the late penalties removed from his account in light of the circumstances. ************** will follow up with me should he have any issues moving forward.

• Initial Complaint

  09/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been contacting my HOA about my broken fence in my back yard for 2 years. They failed to repair the fencing. The fencing is apart of the outdoor property which the HOA is responsible for maintaining. Can the BBB please assist with getting this matter resolved. I can closed or lock my fence, making my back yard accessible to anyone walking around the community. I have attacked a copy of my first email complaint

  

  Business response

  09/27/2021

  Business Response /* (1000, 9, 2021/09/16) */ The Open Fields Association maintains community perimeter fencing only around common areas and is not responsible to maintain fencing that serves only one unit or mailboxes and/or maintenance of the mailboxes. Per the community covenants: ARTICLE M. MAINTENANCE RESPONSIBILITIES Section 1. Association's Maintenance Responsibility. Except as may be specifically provided otherwise below, the Association shall maintain the Area of Common Responsibility (whether or not constituting Common Areas), including: (a) all entry features to the Property, including any electrical and irrigation systems serving the entry features; (b) all streets and sidewalks contained within the Property; (c) any perimeter fencing installed by the Declarant; (d) all landscaping within any public right-of-way abutting the Property; (e) all storm water detention or drainage facilities serving the Property; (f) termite and wood-infestation treatment and bond on the Lots; and (g) all landscaping in the Common Areas. The repair and maintenance of these two items is the responsibility of the homeowner. If Mr. ****** would like to contact David *** in our office, he would be happy to assist him with locating a vendor to assist. He can be reached at ************ or at ****@gcmmgt.com.

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