ComplaintsforTop Edge Roofing
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Complaint Details
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Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had the roof on my home replaced November 6, 2020. The initial deposit of $2,000 was was on 8/29/2020. However, the night of June 7, 2021 there was water coming from the roof, through the attic, down to the upper level of my two story home. On June 8, 2021 my daughter called *****************************, owner of the business. I also sent a text to ****************** on June 8, 2021. This was during a period of continuous rain for weeks. I texed again June 16, 2021, and again on June 22, 2021. I told him the roof is still leaking. On June 16, 2021 a covering was discussed. A tarp was finally placed on the roof days after my June 22nd call. As the owner and contractor of his business ****************** himself has never been to my home to view the damage board in the attic, or fixed the leaking damaged roof, since June 7, 2021.. The tarp is still sitting on my roof. After not hearing from ******************. 3 weeks ago I decided to send him a Certified Return receipt letter to *************************. That letter was returned to me. Now, I don't know what to do, or where to turn. The roof has a 5 year warranty. The leak happened 6 months after its initial installation. Since it is a new roof, the insurance will no pay to fix the damage. I want the problem to be fixed. I'm afraid that if ****************** fixes the roof it coild leak again. So what is my recourse at this moment? Please! I need your help and assistance. Thanking you in advance.*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.